Office Assistant/Allrounder

Messina Air Conditioning and Electrical; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive remuneration

Regular training and upskilling

Friendly and supportive work环境

Job summary

Messina Group in Cairns is seeking an Office Assistant/Allrounder to support the existing office team. You will handle calls, emails and general admin tasks, ensuring smooth operations during busy Summer periods. A can-do attitude and willingness to learn are essential as growth opportunities may arise into senior administration, finance or sales.

You will work with Word, Excel and Outlook daily, delivering excellent customer service and contributing to a positive team culture.

Qualifications

• Entry-level role; training provided on systems and processes.
• Excellent verbal and written communication skills.
• Comfortable handling calls and emails with a positive attitude.

Responsibilities

• Answer phone calls and respond to emails from customers and technicians.
• Assist with general office duties and support the team as needed.
• Prioritise tasks, meet timeframes, and adapt to changing priorities.
• Contribute to a friendly, collaborative office environment.

Skills

Microsoft Office

Customer service

Communication

Team player

Adaptability

Problem solving

Tools

Word

Excel

Outlook

Job description

Messina Air Conditioning and Electrical - Cairns QLD

At Messina Group, we provide all aspects of domestic and commercial air conditioning, refrigeration, and electrical services. We supply, hire, repair, maintain and install air conditioners throughout the Cairns region, through our businesses Messina Air Conditioning, MAE Refrigeration and Magneto HVAC. We also manufacture various air conditioning related items, such as cages, brackets and stands.

Our business is expanding and we have created this new position to support our existing office team.

What does the role involve?

As our Office Assistant/Allrounder, no two days will be the same!

You will hit the ground running, bringing a positive energy to our team, and assisting our existing office team with tasks that often require prompt solutions. This role will be busy, especially during the Summer months. This means you will be someone who can prioritise your tasks, work well within timeframes, and have confidence and initiative to get the job done.

Across our businesses, our customers are our focus. As you will be answering phone calls and responding to emails, you will also understand the importance of providing outstanding customer service.

A day in this role might involve you:

Answering phone calls from our customers and technicians, and solving general enquires

Working closely with our existing office team to undertake a variety of tasks

Assisting with general office duties

Lending a hand to other members of our team to help them achieve their work tasks

Completing ad hoc tasks as required

What are we looking for?

You will be someone who can confidently take on tasks as directed and have the ability to adapt to new systems and processes. You will enjoy working within established processes and procedures, but be adaptable to change. You will have a can-do attitude and a drive for getting things done efficiently.

Our culture is something we are proud of. If you enjoy getting to know the people you work with, being someone the team can rely on, and contributing to a positive working environment - this is the role for you!

Ideally, you will have previous experience in the industry or in a similar role but this is not essential. We are looking for the right person for our team, and we can train you on the skills you need.

You will also:

Be proficient in Microsoft Office - you will be regularly using Word, Excel, and Outlook.

Be enthusiastic, motivated and a team player - you will contribute to the success of our team, and business, and be willing to lend a hand where it is needed.

Problem-solve on the go - you will be a key asset within our team and assist in managing tasks and issues that may require a quick solution.

Have a willingness to adapt - the business can be busy, especially during the Summer months, where no two days are the same. Changing tasks and managing priorities is a necessity!

Demonstrate excellent verbal and written communication skills - you will be communicating with a variety of people across email and phone.

This role is an entry-level position but with room for growth. For the successful candidate, there may be future opportunities to expand into senior administration, finance or sales positions within the business as we continue to grow.

Why work with us?

We invest in our employees. We play to the strengths of our team, and we are open to adapting the role to allow you to expand upon your interests within the business. We provide our staff members with opportunities for internal career growth and progression wherever possible.

We also provide:

Competitive remuneration

Regular training and upskilling

A friendly and supportive work environment, including regular social events

Reward and recognition programs

Uniform shirts

Application Process

We’re looking for the right fit for our team, so we’d love to know why you are interested in this role and how you can meet the criteria we are looking for. We prefer your application to be personalised, so please email us your cover letter addressed to the Business Managerand resume to *******@messinagroup.com.au.

If you want to find out more about us and the team you’ll be working with, visit our websites (www.messinaair.com.au and www.maerefrigeration.com and www.magnetohvac.com.au) or find us on Facebook (facebook.com/MessinaAirConditioning and facebook.com/MAERefrigeration and www.facebook.com/MagnetoHVAC).

This role is available for an immediate start, so we’ll be starting our interview process while this ad is live. Once we’ve found the right person, we’ll be filling the position, so be sure to submit your application as soon as you can!