Administration Assistant

BGL Electrical Pty Ltd; Penrith City Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

BGL Electrical Pty Ltd is seeking an Administration Officer to join our team on a full-time basis. You’ll support day-to-day operations, coordinate jobs with clients, tradespeople and internal staff, and help ensure a high level of service.

In this busy role you’ll triage and prioritise work orders, schedule appointments and handle incoming calls with professionalism. A proactive, organised approach and strong communication are essential to keep things moving smoothly.

Qualifications

• Experience with Department of Housing contracts will be highly regarded, but it is not essential.
• Excellent verbal and written communication skills.
• Strong organisation and time-management skills.
• The ability to juggle competing priorities while maintaining accuracy and attention to detail.
• A proactive approach to problem-solving.
• Confident working independently and collaboratively.
• Good computer skills, including Microsoft Outlook and general office systems.
• A genuine commitment to providing excellent customer service.

Responsibilities

• Triaging and prioritising work orders, ensuring KPI targets are met.
• Coordinating and scheduling appointments to keep jobs progressing smoothly.
• Liaising with clients, tradespeople and internal teams to provide updates and resolve queries.
• Answering incoming calls and responding to general office enquiries in a professional and friendly manner.
• Managing competing priorities in a fast-paced environment.
• Participating in a rotational after-hours on-call phone roster.

Skills

Verbal communication

Written communication

Organisational skills

Time management

Prioritisation

Problem solving

Independent work

Team collaboration

Microsoft Outlook

Tools

Microsoft Outlook

Job description

Administration Officer – Full Time
Join a supportive team where your organisation skills make a real difference

Are you an organised, proactive and customer-focused administration professional who enjoys keeping things moving?

BGL is looking for an Administration Officer to join our team on a full-time basis. This is a great opportunity for someone who thrives in a busy environment, enjoys working with people and takes pride in delivering exceptional service.

You’ll play an important role in supporting our day-to-day operations, working closely with clients, tradespeople and our internal team to ensure jobs are coordinated efficiently and our customers receive a high level of service.

What You’ll Be Doing

Every day will be varied, with responsibilities including:

• Triaging and prioritising work orders, ensuring jobs are allocated to the right tradespeople and KPI targets are met

• Coordinating and scheduling appointments to keep jobs progressing smoothly

• Liaising with clients, tradespeople and internal teams to provide updates and resolve queries

• Answering incoming calls and responding to general office enquiries in a professional and friendly manner

• Managing competing priorities in a fast-paced environment

• Participating in a rotational after-hours on-call phone roster

What We’re Looking For

We’re looking for someone who is reliable, professional and enjoys being part of a team.

You’ll bring:

• Excellent verbal and written communication skills

• Strong organisation and time-management skills

• The ability to juggle competing priorities while maintaining accuracy and attention to detail

• A proactive approach to problem-solving

• Confidence working both independently and collaboratively

• Good computer skills, including Microsoft Outlook and general office systems

• A genuine commitment to providing excellent customer service

Experience working with Department of Housing contracts will be highly regarded, but it is not essential. We’re more interested in finding the right person with the attitude, work ethic and skills to succeed.

Why Join BGL?

At BGL, you’ll be joining a dynamic and supportive administrative team where collaboration matters and your contribution is valued.

This is an opportunity to build on your administration and coordination experience while working in a role where no two days are the same. If you enjoy problem-solving, working with people and being the person who keeps everything organised and on track, you’ll fit right in.

The Ideal Candidate

You’re someone who:

• Takes initiative and gets things done

• Stays calm and organised when things get busy

• Communicates confidently and professionally

• Enjoys helping customers and colleagues

• Pays attention to the details while keeping the bigger picture in mind

• Is adaptable and comfortable working in a fast-paced environment

• Takes pride in being a dependable member of the team

If you’re ready for your next opportunity and want to be part of a team where your skills and contribution are genuinely valued, we’d love to hear from you.