Administration Assistant

Ascend Allied Health; Maryborough; Hybrid; AUD 30,000 - 47,000; Part time

Job summary

Ascend Allied Health is seeking an organised Administration Assistant to support the Maryborough clinic. This casual, permanent part-time role offers flexibility with some work from home options.

You will manage reception, referrals, bookings and patient records while building rapport with clients from diverse backgrounds. The successful candidate will need strong communication, attention to detail and the ability to multitask in a busy allied health setting.

Qualifications

• Attention to detail and data entry skills.
• Excellent verbal and written communication.
• Ability to multitask and prioritise in a busy environment.
• Proactive and team-oriented attitude.
• Ability to work independently and maintain client confidentiality.
• Experience in administrative or receptionist roles.
• Experience in healthcare, especially NDIS sector.
• Familiarity with Word/Excel/Adobe/Google Drive/Xero.

Responsibilities

• Greet clients at reception and answer enquiries.
• Process referrals, manage bookings, and waitlist.
• Scan and upload patient files to online systems.
• Liaise with clients and practitioners on billing and appointments.
• Coordinate with Support Coordinators and Plan Managers on Service Agreements.
• Submit invoices and online claims for billable sessions.
• Upload and reconcile remittance advices.

Skills

Attention to detail

Communication skills

Multitasking

Team oriented

Independent working

Tools

Microsoft Word

Excel

Adobe

Google Drive

Xero

Job description

Administration Assistant – Maryborough, QLD

Location: Maryborough CBD with option for some work from home
Job Type: Casual, Permanent Part-Time, grow to Full-Time
Start Date: Available immediately
Salary/hourly rate: Based on experience

Are you an organised, detail-oriented professional looking to join a friendly, energetic, and supportive team? We are seeking a proactive Administration Assistant to support the smooth running of our Allied Health Clinic.

This is a key role within our organisation, requiring strong communication skills, a high level of accuracy, and the ability to manage multiple administrative tasks with efficiency and professionalism. You will be required to speak and build rapport with clients and stakeholders from diverse backgrounds and ages.

Key Responsibilities

Your duties will typically (but not exclusively) include:

• Answering enquiries and greeting clientele at reception
• Receiving and processing referrals, managing bookings, and maintaining the company waitlist
• Scanning and uploading patient files into our online systems
• Liasing with clients and practitioners regarding billing and appointment matters, managing practitioner schedules
• Liasing with all stakeholders - eg; Support Coordinators and Plan Managers for completion of Service Agreements
• Sending invoices and submitting online claims for billable sessions
• Uploading and reconciling remittance advices

What We’re Looking For

Necessary attributes:

• Thorough attention to detail, some computer and data entry skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritise in a busy environment
• A proactive and team-oriented attitude
• The ability to work independently and unsupervised at times
• An understanding of the importance of client confidentiality

An advantage:

• Previous experience in an administrative or receptionist role
• Previous experience in healthcare - especially working within the NDIS sector
• Experience with Microsoft Word/Excel/Adobe/Google Drive/bookkeeping or accounting software such as Xero

Why Join Us?

• A vibrant and collaborative team environment in a company that is growing rapidly
• Flexible hours that can work around your schedule
• Meaningful work supporting client wellbeing and access to care
• Convenient Maryborough location with on-site amenities including access to a tailored therapy gym
• Potential for professional dietetic and exercise consultations with our practitioners

We look forward to welcoming a new team member who shares our commitment to excellent service and client care.