Liability Specialist

Eml Group; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport access

RewardsHub discounts

Wellbeing program

Learning & development

Employee Assistance Program (EAP)

Company-wide events

Annual incentive scheme

Job summary

EML Group in Melbourne is seeking a Liability Specialist to assess liability on personal injury and workers’ compensation claims. The role focuses on fair determinations, timely updates to stakeholders and clear documentation of actions throughout the process.

You will handle complex claims, apply legislation and guidelines, and use empathy to navigate sensitive discussions with injured parties and teams. Hybrid work options support work-life balance.

Qualifications

• Experience assessing and determining liability in workers compensation or insurance settings.
• Strong understanding of relevant legislation, regulations and guidelines.
• Ability to manage complex or sensitive claims with empathy.
• Proven ability to communicate decisions clearly and navigate sensitive conversations.

Responsibilities

• Assess all aspects of liability on allocated claims under applicable laws and guidelines.
• Meet required time frames and keep stakeholders informed of progress.
• Proactively manage claim determinations for complex cases with clear documentation.
• Maintain accuracy of determination data in relevant systems.

Skills

Liability assessment

Claims management

Regulatory knowledge

Empathy & communication

Stakeholder management

Education

Allied Health qualifications (see list in ad)

Job description

Why Join EML?

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for a Liability Specialist to join our supportive, purpose‑driven team in Melbourne on a permanent, full-time basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Assess all aspects of liability on your allocated claims pursuant to legislation, guidelines and authorised limits.
• Meet required time frames and keep all key stakeholders informed of progress.
• Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process.
• Maintain accuracy of claim determination data in WorkSafe’s and EML’s systems.

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…

• Experience assessing and determining liability in workers compensation claims is highly regarded. Alternatively, experience making liability decisions within another insurance setting is required.
• Strong understanding of relevant legislation, regulations and guidelines, with the ability to apply these to complex claims and liability decisions.
• Experience managing complex or sensitive claims, ideally involving psychological injuries, significant physical injuries, medically complex circumstances or fatalities.
• High levels of resilience and empathy, with the confidence to navigate complex conversations, explain decisions clearly and resolve conflict.
• Tertiary qualifications in Allied Health, including Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Social Work or Exercise Science, and/or a Mental Health First Aid certificate would be advantageous.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.