Administration Assistant

Gallagher; Cairns Regional; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive salary

Career development programs

Flexible work options

Employee Assistance Program

Paid volunteering days

Health Insurance discounts

Paid parental leave

Job summary

Gallagher is seeking an Administrative Support professional in Cairns, Queensland, to assist a team of Brokers with client account management and operational tasks. The role includes managing renewals, liaising with clients and insurers, and maintaining documentation accuracy.

This position offers a competitive salary, ongoing training, and options for flexible work arrangements to promote work-life balance. Join Gallagher for a rewarding career in a diverse and inclusive workplace.

Qualifications

• Proven experience in a client support or administration role.
• Strong attention to detail and organizational skills.
• Effective communication with diverse stakeholders.

Responsibilities

• Manage renewals and new business quotes.
• Liaise with clients and internal teams to meet deadlines.
• Maintain accurate documentation and processing.

Skills

Experience in a client support / administration role

Attention to detail

Clear and effective stakeholder communication

Great time management

Proactive approach to client service

Job description

About the Role

You’ll be providing dedicated administrative and operational support to a team of Brokers, assisting with the effective management and servicing of client accounts. You’ll play a key role in supporting day-to-day broking activities, ensuring accuracy, timeliness, and compliance across all client deliverables. The position offers exposure to a professional corporate environment, with on-the-job learning and ongoing guidance within an established broking team.

Responsibilities

• Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing).
• Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy.
• Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre.
• Support debtor management, gather client information, and identify key issues.
• Continuously improve processes, stay updated through training, and uphold professional and ethical standards.

Skills and Experience

• Experience in a client support / administration role
• Attention to detail
• Clear and effective stakeholder communication
• Great time management and ability to prioritise to meet deadlines
• A proactive approach and commitment to client service excellence

Benefits

• Competitive salary
• Career development: structured training programs, career pathways and tuition assistance
• Flexibility: true work-life balance through flexible work options
• Wellbeing: access to Employee Assistance Program and wellbeing initiatives
• Extra time off: additional lifestyle leave options and paid volunteering days
• Financial benefits: Employee Stock Purchase Plan, Gallagher Rewards, salary sacrificed Superannuation options
• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated leasing opportunities
• Two paid volunteer days annually
• Health Insurance discounts with our Group Insurance Plan
• Paid parental leave
• Flexible and hybrid work arrangements
• Mental Health and Wellbeing support for yourself and immediate family members
• Employee recognition awards and service milestone recognitions
• Peer support program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers

Equal Employment Opportunity Statement

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.