Administration Assistant

Arthur J. Gallagher & Co. (AJG); Adelaide; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Lifestyle leave

Novated leasing

Volunteer days

Health insurance discounts

Employee stock purchase

Parental leave

Hybrid work arrangements

Mental health support

Discounts via Reward Gateway

Job summary

Gallagher Bassett is seeking an Administration Assistant to provide proactive administrative support for internal stakeholders and help drive performance targets with high-quality administrative functions.

You will deliver data entry, calendar management, appointment bookings, and correspondence using templates, while maintaining filing systems and supporting a customer-centric service approach across the RTWSA and Gallagher Bassett platforms.

Qualifications

• Experience in a customer service-based role.
• Strong administration experience.
• Excellent communication and interpersonal skills, and a team player attitude.
• Exceptional time management and organisation skills.
• Experience working in a dynamic, fast-paced environment.

Responsibilities

• Provide high quality customer service to all stakeholders.
• Accurate Data Entry.
• Team calendar management.
• Booking appointments and referrals with service providers.
• Utilise templates to draft and issue letters to external stakeholders.
• Request and follow up information from external stakeholders as required.
• Monitor and action emails as required.
• Maintain up-to-date filing systems through regular data entry.
• Upload all relevant data into Gallagher Bassett and RTWSA systems promptly.
• Deliver tailored customer-centric service with empathy and respect; align with RTWSA CARE Principles.
• Other duties as prescribed by management.

Skills

Customer service

Administration

Communication

Time management

Fast-paced

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

In the role of an Administration Assistant you will be responsible for providing proactive administrative support for internal stakeholders to ensure performance targets are met, through the delivery of high-quality administrative functions.

How you'll make an impact

• Provide high quality customer service to all stakeholders;
• Accurate Data Entry;
• Team calendar management;
• Booking appointments and referrals with service providers;
• Utilise templates to draft and issue letters to external stakeholders;
• Request and follow up information from external stakeholders as required;
• Monitor and Action emails as required;
• Maintain up-to-date filing systems through the delivery of accurate and regular data entry;
• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner;
• In line with RTWSA CARE Principles, ensure a tailored customer centric service with empathy, respect and a focus on continued improvement; and;
• Other duties as prescribed by management.

About you

• Recent work experience within a customer service-based role
• Strong administration experience
• Excellent communication and interpersonal skills as well as a team player attitude
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.