Administration Assistant Social Support Services

Dhelkaya Health; Maldon; Presencial; AUD 42.000 - 47.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Stress-free parking

Salary packaging

Healthy and active lifestyle

Health and wellbeing program

Building meaningful connections

Home share

Descripción de la vacante

Dhelkaya Health, a regional healthcare provider, is seeking an Administration Assistant to join Social Support Services. This ongoing part-time role involves reception duties and administrative support to help clients access essential services.

You will liaise with clients, staff and external agencies to ensure smooth delivery of services, supporting a positive client experience across our community health programs.

Formación

• Consumer-focused person with proven track record of delivering person-centred service
• Systems-focused, adaptable, fast-paced environment
• NDIS Worker Screening Check
• Certificate in Medical Terminology and/or health-related experience
• Experience with patient administration systems
• Experience in invoicing, accounts payable and receivable is highly regarded
• Formal qualification in business/administration or health-related disciplines

Responsabilidades

• Provide welcoming and professional reception services to clients, visitors and community members
• Assist clients to access appropriate health, aged care and community services
• Manage referrals through the My Aged Care portal
• Respond to telephone, email and face-to-face enquiries promptly and professionally
• Coordinate appointments, room bookings, staff diaries and fleet vehicle bookings
• Prepare client program schedules, staff communications and departmental documentation
• Process payments, receipting, EFTPOS transactions and banking activities
• Maintain accurate client records and perform data entry across a range of systems
• Support invoicing, accounts payable and accounts receivable processes
• Assist with meeting coordination, agenda preparation and minute taking
• Maintain office supplies and support the day-to-day administration needs of the department
• Contribute to quality improvement initiatives and support a positive team culture

Conocimientos

Customer service

Reception duties

Data entry

Administrative support

Educación

Certificate in Medical Terminology

Formal qualification in business/administration or health-related disciplines

NDIS Worker Screening Check

Herramientas

My Aged Care portal

Patient administration systems

Invoicing systems

Descripción del empleo

Dhelkaya Health is a fresh approach to healthcare that is deeply human. Our name, 'Dhelkaya,' derived from Dja Dja Wurrung language, translates to 'being healthy'. It embodies our mission to foster health and wellbeing within our community.

Our deep understanding of local knowledge and community needs allows us to address the unique challenges faced by our diverse population. Our history is rich, but our commitment to innovation and evidence-based care ensures that we're constantly evolving to meet the changing needs of our community.

Dhelkaya Health's main campuses are in Castlemaine and Maldon. We also run an Information Hub in central Castlemaine and the Tarrengower Health Service in Maldon. From these locations and across the community, we deliver personalised patient services, residential care, maternity services, NDIS, and community wellbeing services.

We value diversity and our staff are encouraged to draw from their identity and culture in being part of a workforce that is respectful, welcoming and inclusive.

Dhelkaya Health - Healthier Together.

Classification: HS1 to HS17 - Dependant on Qualifications & Experience

Salary per hour: $30.75 to $34.00 + superannuation + generous salary packaging options

Employment Type: Ongoing part-time 16 hours per fortnight

Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025 - 2027

Dhelkaya Health is seeking a friendly, organised and customer-focused Administration Assistant to join our Social Support Services team. This diverse role combines administrative support with reception responsibilities, making it an ideal opportunity for someone who enjoys working with people while ensuring the smooth operation of vital community health services.

As a key member of the team, you will be the first point of contact for clients, visitors and community members, providing professional customer service and administrative support that helps people access the services they need.

In this varied role, you will support the delivery of Social Support Services through a range of administrative, reception and customer service functions. You will work closely with clients, staff and external agencies to ensure efficient service delivery and positive client experiences.

This position works across a roster between 7.30am and 6.00pm.

Key Responsibilities

• Provide welcoming and professional reception services to clients, visitors and community members.
• Assist clients to access appropriate health, aged care and community services.
• Manage referrals through the My Aged Care portal.
• Respond to telephone, email and face-to-face enquiries promptly and professionally.
• Coordinate appointments, room bookings, staff diaries and fleet vehicle bookings.
• Prepare client program schedules, staff communications and departmental documentation.
• Process payments, receipting, EFTPOS transactions and banking activities.
• Maintain accurate client records and perform data entry across a range of systems.
• Support invoicing, accounts payable and accounts receivable processes.
• Assist with meeting coordination, agenda preparation and minute taking.
• Maintain office supplies and support the day-to-day administration needs of the department.
• Contribute to quality improvement initiatives and support a positive team culture.

About you

• Consumer-focussed person with proven track record of delivering person-centred service
• A systems-focussed person with proven capacity to work in an adaptable, flexible, fast-paced environment
• NDIS Worker Screening Check
• Certificate in Medical Terminology and/or experience working in a health-related field
• Previous experience in similar role using patient administration systems
• Previous experience in invoicing, accounts payable and receivable highly regarded
• Formal qualification in business/administration or health related disciplines

Culture and Benefits

Dhelkaya Health is located on Dja Dja Wurrung country in regional Victoria. Just a short drive from Bendigo and easily accessed via public transport, the area is brimming with culture that blends the old with the new. Steeped in rich history, the town boasts a vibrant arts scene, historic architecture and is part of the Bendigo Region UNESCO City of Gastronomy.

Surrounded by scenic trails and a unique natural environment that includes historic goldfields, outdoor enthusiasts can immerse themselves in the beauty of the natural world. Combined with a wide range of sporting clubs and outdoor recreation opportunities, the community offers a rich, diverse culture to enjoy.

From community events celebrating local festivals to grassroots initiatives fostering inclusivity and diversity, this is a place where people come together. At Dhelkaya Health, you'll enjoy all this and a flexible work environment with access to career development pathways that suit your life goals. You'll also benefit from:

• Stress-free parking: at no-cost close to your place of work.
• Salary packaging: to maximise your earnings with options to package meals, entertainment, rent/mortgage repayments, and more.
• Healthy and active lifestyle: through access to a free onsite gym and Fitness Passportmembership for your family to use in a wide range of gyms, pools, and fitness facilities across the region
• Health and wellbeing: through a supported work environment that prioritises work-life balance and a health and well-being program that includes an Employee Assistance Program.
• Building meaningful connections: through the Dhelkaya Health Social Club and a variety of staff events and activities throughout the year held in a friendly, inclusive environment where everyone feels welcome.
• Home share - If lack of housing is stopping you from applying for a job here, consider Home share. It may help you get started at Dhelkaya Health. See this link for obligation free information.

https://dhelkayahealth.org.au/homeshare/

The successful applicant will be required to complete all relevant pre-employment checks, including a NDIS Worker Screening Check, a WWCC (as applicable) and comply with Dhelkaya Health's Vaccination Policy.

Our purpose and role at Dhelkaya Health is to be Healthier Together we engage and empower individuals and community through the provision of empathetic inclusive and professional health services. We want a workforce who share our passion and purpose and is as diverse as the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.

Act with RespectX| We are proud to be a RespectXAccredited Employer. We have zero tolerance for sexual harassment, bullying and discrimination in our organization. Learn more:www.respectx.com.au