Adminstration Officer

Wesley Mission Queensland Limited; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Free car parking

Job summary

Wesley Mission Queensland Limited is seeking an Administration Officer to deliver frontline customer service at our hub while providing comprehensive admin support to the Health and Wellbeing Clinical Team across WMQ sites.

You will manage reception, appointments, billing tasks, and record-keeping, fostering a friendly, efficient environment and collaborating with multidisciplinary staff to ensure smooth service delivery.

Qualifications

• Experience in a medical, allied health or similar customer-focused administration environment.
• Well-developed communication and interpersonal skills, with the ability to provide professional customer service and build positive stakeholder relationships.
• Strong organisational and time management skills, with the ability to manage competing priorities in a busy clinical setting.
• Proficiency in Microsoft Office and practice management systems, together with the ability to quickly learn new technologies and administrative processes.

Responsibilities

• Delivering exceptional front-of-house customer service, providing a welcoming and professional experience for all visitors, clients and stakeholders.
• Coordinating appointments, schedules and resource allocation to support the efficient delivery of clinical services.
• Managing day-to-day reception and administrative operations, ensuring smooth and effective hub functionality.
• Processing financial transactions, including EFTPOS, Medicare rebates, HICAPS claims and therapy service payments, while maintaining accurate records and reconciliations.
• Maintaining office resources and facilities, including meeting and treatment room bookings, supplies, equipment and service requests.
• Building positive relationships with customers and team members, promoting a customer-centred approach and identifying opportunities to enhance service delivery.

Skills

Front-of-house

Customer service

Communication

Interpersonal skills

Organisational skills

Time management

Tools

Microsoft Office

Practice management systems

Job description

Your Role as Administration Officer

Provide exceptional customer service to visitors attending our hub while delivering high-quality administrative support to the Health and Wellbeing Clinical Team. This role helps maintain an efficient, welcoming, and productive environment and offers the opportunity to work across multiple WMQ sites and customer groups.

Key responsibilities include

• Delivering exceptional front-of-house customer service, providing a welcoming and professional experience for all visitors, clients and stakeholders.
• Coordinating appointments, schedules and resource allocation to support the efficient delivery of clinical services.
• Managing day-to-day reception and administrative operations, ensuring smooth and effective hub functionality.
• Processing financial transactions, including EFTPOS, Medicare rebates, HICAPS claims and therapy service payments, while maintaining accurate records and reconciliations.
• Maintaining office resources and facilities, including meeting and treatment room bookings, supplies, equipment and service requests.
• Building positive relationships with customers and team members, promoting a customer-centred approach and identifying opportunities to enhance service delivery.
• Collaborating effectively within a multidisciplinary team, communicating with internal and external stakeholders and supporting flexible service delivery across locations as required.

This role is available at either our Chermside or Sinnamon Park site.

What We Offer Career Advancement Opportunities

We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.

• Salary Packaging: Package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment reducing your taxable income and giving you more in your pocket.
• Free and Secure Car Parking: No more paid parking! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work.

What We’re Looking For

• Experience in a medical, allied health or similar customer-focused administration environment.
• Well-developed communication and interpersonal skills, with the ability to provide professional customer service and build positive stakeholder relationships.
• Strong organisational and time management skills, with the ability to manage competing priorities in a busy clinical setting.
• Proficiency in Microsoft Office and practice management systems, together with the ability to quickly learn new technologies and administrative processes.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work

About Our Company

Wesley Mission Queensland brings together people who want to make a difference in the lives of others.

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion.

We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values.

People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours?