Impactful Admin and Intake Officer (Fixed-Term)

Wesley Mission Queensland Limited; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Supportive culture

Great everyday perks

Professional development

Job summary

Wesley Mission Queensland Limited is seeking an Administration and Intake Officer to support The Way Back Support Service and Suicide Prevention Services. You will manage referrals, conduct intake screenings, and coordinate key administrative functions for clients, families, and staff.

In this fixed-term role until 30/06/2027, you’ll ensure compliance, maintain documentation, and provide high-quality reception support while working closely with service managers to deliver responsive care.

Qualifications

• Relevant qualification in Business Administration, Practice Management, Community Services or a related field.
• Experience in an administration role within mental health or community services is desirable.
• Strong administrative and systems experience with Microsoft 365 and multiple databases.

Responsibilities

• Process referrals and conduct intake screenings for service access.
• Coordinate follow-up contact and administrative tasks for clients and clinicians.
• Maintain compliance with funding, accreditation, and program requirements.
• Manage program documentation, registrations, insurances, and staff credentials.
• Provide receptionist support, handle calls, records, and office coordination.
• Prepare invoices and support financial administration processes.
• Coordinate onboarding, induction, and recruitment administration.
• Organise meetings, agendas, minute-taking, and stakeholder coordination.
• Oversee fleet, WHS, IT coordination, scheduling, and office supplies.

Skills

Administration

Interpersonal skills

Communication

Time management

Education

Relevant qualification in Business Administration or related field

Tools

Microsoft 365

DB & records management

IT coordination

Job description

Wesley Mission Queensland Limited is seeking an Administration and Intake Officer to support The Way Back Support Service and Suicide Prevention Services. You will manage referrals, conduct intake screenings, and coordinate key administrative functions for clients, families, and staff.

In this fixed-term role until 30/06/2027, you’ll ensure compliance, maintain documentation, and provide high-quality reception support while working closely with service managers to deliver responsive care.