Administration

Aqua Pulse Spas; Gold Coast City; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

On-site parking

Competitive salary based on experience

Friendly and supportive working环境

Opportunity to grow with an expanding,

Varied administrative responsibilities

Job summary

Aqua Pulse Spas, a growing Australian spa retailer based in Yatala, Queensland, is seeking a highly organised Administration Officer to join our busy team. This full-time, office-based role focuses on supporting daily administrative operations, processing orders, coordinating deliveries and maintaining accurate records.

You will liaise with freight providers, handle customer correspondence and ensure orders are delivered efficiently.

Qualifications

• Previous experience in administration or office support.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good time-management and organisational skills.
• Confidence using Microsoft Outlook, Word and Excel.
• Ability to manage multiple tasks and prioritise effectively.
• Professional and friendly phone manner.
• Reliable, punctual and willing to take initiative.
• Ability to work independently and as part of a team.

Responsibilities

• Manage incoming emails and phone calls relating to administration and existing orders.
• Process customer orders, invoices and payment records.
• Maintain accurate customer information and internal records.
• Prepare and manage documentation, correspondence and reports.
• Complete data entry and update internal systems.
• Assist with general office administration and daily operational tasks.
• Arrange and coordinate spa deliveries throughout Australia.
• Communicate with freight companies, transport providers and warehouse staff.
• Organise delivery bookings and customer collection arrangements.
• Provide customers with delivery updates and relevant information.
• Monitor outstanding orders and follow up on delivery delays.
• Ensure all delivery documentation is completed accurately.
• Respond to customer enquiries regarding existing orders and deliveries.
• Assist customers with general administrative enquiries.
• Handle customer concerns professionally and elevate issues when required.
• Maintain clear and professional communication with customers and suppliers.
• Work closely with management, administration and warehouse staff.
• Ensure order information and delivery instructions are recorded correctly.
• Maintain organised filing systems and documentation.
• Assist with improving administrative procedures and internal processes.
• Support the smooth day-to-day running of the business.

Skills

Communication

Time management

Microsoft Outlook

Microsoft Word

Microsoft Excel

Customer service

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Aqua Pulse Spas is a growing Australian spa retailer based in Yatala, Queensland. We supply spas to customers across Australia and pride ourselves on providing quality products, excellent customer service and efficient operations.

We are seeking a highly organised, reliable and detail-oriented Administration Officer to join our busy team.

Administration Officer | Full-Time

Aqua Pulse Spas | Yatala, QLD

About Us

Aqua Pulse Spas is a growing Australian spa retailer based in Yatala, Queensland. We supply spas to customers across Australia and pride ourselves on providing quality products, excellent customer service and efficient operations.

We are seeking a highly organised, reliable and detail-oriented Administration Officer to join our busy team.

About the Role

This is a full-time, office-based administration position at our Yatala location.

You will be responsible for supporting the daily administrative operations of the business, including processing orders, coordinating deliveries, maintaining accurate records, handling customer correspondence and liaising with freight providers.

This is not a sales position. We have a dedicated sales team, and your role will focus on administration, customer support and ensuring orders are processed and delivered efficiently.

Key Responsibilities

General Administration

• Manage incoming emails and phone calls relating to administration and existing orders.
• Process customer orders, invoices and payment records.
• Maintain accurate customer information and internal records.
• Prepare and manage documentation, correspondence and reports.
• Complete data entry and update internal systems.
• Assist with general office administration and daily operational tasks.

Freight & Delivery Coordination

• Arrange and coordinate spa deliveries throughout Australia.
• Communicate with freight companies, transport providers and warehouse staff.
• Organise delivery bookings and customer collection arrangements.
• Provide customers with delivery updates and relevant information.
• Monitor outstanding orders and follow up on delivery delays.
• Ensure all delivery documentation is completed accurately.

Customer Service

• Respond to customer enquiries regarding existing orders and deliveries.
• Assist customers with general administrative enquiries.
• Handle customer concerns professionally and elevate issues when required.
• Maintain clear and professional communication with customers and suppliers.

Office & Operational Support

• Work closely with management, administration and warehouse staff.
• Ensure order information and delivery instructions are recorded correctly.
• Maintain organised filing systems and documentation.
• Assist with improving administrative procedures and internal processes.
• Support the smooth day-to-day running of the business.

About You

We are looking for someone who is organised, efficient and capable of handling a busy workload with minimal supervision.

Essential Requirements

• Previous experience in administration or office support.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good time-management and organisational skills.
• Confidence using Microsoft Outlook, Word and Excel.
• Ability to manage multiple tasks and prioritise effectively.
• Professional and friendly phone manner.
• Reliable, punctual and willing to take initiative.
• Ability to work independently and as part of a team.

Highly Regarded

• Experience with Shopify or similar order-management systems.
• Previous experience coordinating freight or deliveries.
• Experience processing invoices and customer orders.
• Experience in retail, logistics or warehouse administration.

What We Offer

• Full-time, stable employment.
• Competitive salary based on experience.
• Friendly and supportive working environment.
• Varied administrative responsibilities.
• Opportunity to grow with an expanding Australian business.
• On-site parking at our Yatala premises.