Administative Support (Grade 2), Service Operations Centre

Barwon Health; Geelong; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Professional development opportunities

24/7 Employee Assistance Program

Living expenses cap at $9,010

Meals and entertainment cap at $2,650

Job summary

Barwon Health in Geelong, Victoria, is seeking capable administrative staff to support the Service Operations Centre. The role covers day-to-day administrative functions, including language services, accommodation, and workforce management, with a focus on accurate records and professional service delivery.

You will work closely with managers to understand centre services, manage systems, and engage with stakeholders to ensure processes meet organisational needs.

Qualifications

• Proficient in Microsoft Office applications and capable of learning specialist administrative systems.
• Excellent verbal and written communication with internal and external stakeholders.
• Ability to maintain confidentiality and ensure compliance with Barwon Health policies.

Responsibilities

• Coordinate day-to-day administrative functions across the Service Operations Centre.
• Maintain databases, rosters, staff records, bookings, invoicing, and payroll-related queries; prepare reports.
• Liaise with stakeholders, support onboarding of new staff, and ensure documentation and processes meet organisational needs.

Skills

MS Office

Administrative systems

Communication skills

Tools

Administrative software

Job description

Employment Type - Permanent Part Time; Permanent Full Time

Job Category - Administration - Customer Service

• Build your career with Victoria’s largest regional health service
• Join a supportive, high-performing team making a real community impact
• Permanent part-time and full time opportunities available I 5 weeks leave (pro-rata) | salary packaging

About The Role

Join the Service Operations Centre team and play a key role in ensuring the smooth and efficient delivery of day-to-day administrative functions across the service. Working closely with the Service Operations Centre Workforce and Operations Managers, you will develop a strong understanding of the Centre’s services, support operational requirements, maintain and manage relevant systems, and engage with key stakeholders to ensure administrative processes meet the needs of the organisation.

Key Responsibilities

• Coordinate the day-to-day administrative functions of the Service Operations Centre, including Language Services, Accommodation Services and Workforce Management, ensuring efficient service delivery and professional, consumer-focused customer service
• Maintain accurate databases, rosters, staff records and accommodation documentation; manage bookings, invoicing and payroll-related queries, and prepare reports to support operational and workforce requirements
• Liaise with internal and external stakeholders, support the orientation of new staff, maintain confidentiality and compliance with Barwon Health policies, and ensure accurate documentation, incident follow-up and continuous improvement of administrative processes

What We’re Looking For

• Demonstrated computer literacy, including proficiency in Microsoft Office applications and the ability to learn and use specialist administrative systems
• Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with a range of internal and external stakeholders
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with a range of stakeholders

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services

Barwon Health staff benefits

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Extensive professional development opportunities
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Diversity and inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child safety

We are strongly committed to the safety and wellbeing of all children and young people.

Additional Information

If you need adjustments to participate in the recruitment process, please contact us at [e-mail]

All Appointments Are Subject To

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)

Application closing date: 29 October 2026