Admin & Visitor Services Coordinator

State of Victoria; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing programs

Emergency Memberlink discounts

Employee assistance program

Job summary

Country Fire Authority (CFA) in Burwood East is seeking an adaptable Administration Support Officer to provide a front-of-house reception experience for CFA members and visitors. This full-time fixed-term role runs through to 16 April 2027 and offers opportunities to support a busy CFA Headquarters team.

You will manage visitors, handle phone and email enquiries, coordinate mail and stationery orders, and perform basic financial transactions in line with CFA standards, contributing to efficient

Qualifications

• Attention to detail and organisational skills.
• Experience in administration and customer service.
• Proficient with MS Office and databases.

Responsibilities

• Visitor management and oversight of visitor pass流程.
• Handle high volume phone and email enquiries.
• Coordinate dispatch of mail, parcels and goods.
• Order and procure stationery and goods.
• Maintain processes and work instructions for the area.
• Perform basic financial transactions including PO, receipts and invoices.
• Records management, data entry and basic financial admin.
• Contribute to ad hoc administrative and project tasks.

Skills

Interpersonal skills

Administration experience

MS Office proficiency

Customer service

Time management

Drafting documents

Team collaboration

Proactive work

Tools

MS Office

Databases

Job description

Country Fire Authority (CFA) in Burwood East is seeking an adaptable Administration Support Officer to provide a front-of-house reception experience for CFA members and visitors. This full-time fixed-term role runs through to 16 April 2027 and offers opportunities to support a busy CFA Headquarters team.

You will manage visitors, handle phone and email enquiries, coordinate mail and stationery orders, and perform basic financial transactions in line with CFA standards, contributing to efficient