APAC Customer Engineer: Activation, Adoption & Growth

Aircall.Io; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Job summary

Aircall is looking for a Customer Engineer in Australia to drive onboarding, activation, and technical adoption for customer success. You will combine product and integration expertise with strong communication and project management to ensure demonstrable value from Aircall’s platform.

You will collaborate with Account Managers, Support, and Solutions Engineers to deliver a seamless customer journey, scale deployments, and support renewals with data-driven insights.

Qualifications

• Deep understanding of SaaS architectures, APIs, web-hooks, integrations, and cloud environments.
• Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).
• Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.

Responsibilities

• Own Customer Activation: lead technical onboarding for new customers and configure integrations for fast value.
• Drive Adoption and Growth: monitor usage, identify opportunities, and run enablement sessions to deepen engagement.
• Manage Renewals and Value Realization: work with Account Managers to ensure adoption goals and ROI are demonstrated.
• Lead Add-On Activations: oversee setup and activation of modules like AI Assist Pro and analytics.
• Proactively Monitor and Support Your Portfolio: review health signals and usage trends to coach and prevent risk.
• Manage Customer Escalations: coordinate cross‑functional teams to resolve critical issues quickly.
• Collaborate Across the Business: partner with AMs, Support, and Solutions Engineers to improve product and renewals.

Job description

Aircall is looking for a Customer Engineer in Australia to drive onboarding, activation, and technical adoption for customer success. You will combine product and integration expertise with strong communication and project management to ensure demonstrable value from Aircall’s platform.

You will collaborate with Account Managers, Support, and Solutions Engineers to deliver a seamless customer journey, scale deployments, and support renewals with data-driven insights.