Accreditation and Compliance Officer

Department for Housing and Urban Development; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Job summary

Department for Housing and Urban Development (SA) is seeking an Accreditation and Compliance Officer to support the Accredited Professionals Scheme. You will perform regulatory administration, compliance monitoring, and customer service across accreditation management, audits, and complaints.

The role requires handling accreditation records, responding to enquiries, and coordinating documentation with the Audit, Accreditation and Compliance Team, while promoting safe work practices and integrity

Qualifications

• Well-developed interpersonal and communication skills, including written and verbal.
• Ability to work autonomously and in a small team environment.
• Ability to work under pressure with multiple priorities.
• Experience providing membership services, legislative compliance or complaint handling administrative support.

Responsibilities

• Act as a first point of contact for accreditation, audit and complaint enquiries with administrative support for accreditation processes.
• Support regulatory and compliance functions including audits, complaints, investigations, and renewals.
• Prepare and coordinate business documentation, reports, and management reporting.
• Maintain accreditation standards and guidance materials to ensure information is accurate.

Skills

Interpersonal skills

Autonomous work

Pressure management

Member services

Job description

Who are we:

Our department’s primary objective is the delivery of homes and housing options for South Australians. In response to the national housing crisis, we are committed to accelerating the build of a diverse range of housing options. We strive to find solutions to the urgent demand for housing security. Our mission focuses on coordinating various portfolios related to housing, housing infrastructure, urban development, and planning. By ensuring sound decisions and efficient management, we strive to create sustainable, well-planned communities offering safe and affordable housing options. Join us in our endeavour to address one of the most pressing challenges of our time and make a tangible difference in the lives of our community.

The Role:

The Accredited Professionals Scheme helps ensure that planning and building decisions under South Australia's planning and development legislation are made by suitably qualified and experienced professionals who meet professional standards and are accountable for the work they undertake. The Scheme supports confidence in South Australia's planning and development system through the accreditation, monitoring and oversight of accredited professionals. As the Accreditation and Compliance Officer, you will play a key role in supporting the administration, integrity and effective operation of the Accredited Professionals Scheme. Working within the Audit, Accreditation and Compliance Team, you will provide regulatory administration, compliance and customer service support across accreditation management, compliance monitoring and complaints.

• Act as a first point of contact for accreditation, audit and complaint enquiries while providing administrative support for accreditation processes, records, registers and certification.
• Support the Scheme's regulatory and compliance functions, including audits, complaints, investigations, tribunal appeal matters, accreditation renewals and continuing professional development requirements.
• Prepare and coordinate business documentation, reports, correspondence, audit reminders and management reporting.
• Assist in maintaining accreditation standards, guidance materials, qualifications and pathway information to ensure Scheme information remains accurate and current.
• Actively participate and contribute to responsible and safe work practices.

About You:

To be successful in this position, you must be able to demonstrate experience across the following key capabilities:

• Well-developed interpersonal and communication skills, including both written and verbal.
• Ability to work autonomously and in a small team environment.
• Ability to work under pressure and deal with multiple competing priorities.
• Experience providing professional and confidential membership services, legislative compliance and/or complaint handling administrative support.

Special Conditions:

Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal may be required every 3 years.

Remuneration:

ASO3 $74,095 min - $78,694 max plus superannuation.

Enquiries:

For all confidential enquiries, please contact Jessica Koop, Team Leader - Audit, Accreditation & Compliance at [email protected]