Associate Director, Advice and Early Resolution

Attorney-General's Department; Adelaide; On-site; AUD 130,000 - 159,000; Full time

Job summary

The Attorney-General’s Department in Adelaide is seeking an Associate Director, Advice and Early Resolution to lead strategic direction across complaints, advice, assessment and conciliation within Consumer and Business Services.

You will report to the Assistant Commissioner, Compliance, Enforcement and Advice, setting priorities, governance, and overseeing complex regulatory matters while building a high-performing leadership team.

Qualifications

• Senior leader with strategic judgement to navigate complex regulatory matters.
• Experience leading complaints, advice, assessment and conciliation.
• Ability to set strategic direction and governance for a branch.

Responsibilities

• Lead the strategic direction of complaints, advice and early resolution across Consumer and Business Services.
• Provide strategic leadership across complaints, advice, assessment and conciliation, shaping CBS responses to regulatory matters.
• Set priorities, governance and resources for the branch and supervise managers of complaints and conciliation.

Job description

Associate Director, Advice and Early Resolution

Classification: SSM1
Salary Range: $144,421 + Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Tuesday 27 October 2026

About the Opportunity

Lead the strategic direction of complaints, advice and early resolution across Consumer and Business Services.

As Associate Director, Advice and Early Resolution, you will provide strategic leadership across complaints, advice, assessment and conciliation, shaping how Consumer and Business Services responds to complex regulatory matters and delivers consistent, proportionate and well-governed outcomes.

This is a newly created role with genuine strategic influence. Reporting to the Assistant Commissioner, Compliance, Enforcement and Advice, you will work closely with the Commissioner and the CBS Executive to set the strategic direction of the branch and exercise senior judgement in responding to matters that may be complex, sensitive, contested or reputationally significant.

Key impact areas will include (not limited to):

Strategic Branch Leadership and Direction

Establish Set the strategic direction, priorities and governance framework for the branch, shaping an integrated operating model across complaints, advice, assessment and early resolution.

Integrated Customer and Regulatory Pathways

Strengthen how complaints, advice, assessment and conciliation integrate with compliance, investigations, intelligence, policy and legal functions, ensuring regulatory matters are considered through the appropriate pathway and informed by broader organisational intelligence.

Governance and Quality Assurance

Strengthen governance, service standards and assurance arrangements including development of policies, procedures, controls, records and quality assurance mechanisms.

Performance and Culture

Set branch performance measures and use operational, quality and customer information to monitor effectiveness of service, identify emerging issues and adjust priorities, standards and resources in response to evidence and changing needs.

You will lead the Manager, Complaints and Advice and the Manager, Conciliation and Early Resolution, provide advice on complex and sensitive matters, influence strategy and change and represent Consumer and Business Services on issues of regulatory significance.

We are seeking a senior leader with the judgement and influence to navigate a complex and evolving regulatory environment, shape strategic direction and lead meaningful change.

About the Business

The Attorney‑General’s Department (AGD) is a key portfolio within the South Australian Government, employing more than 1,900 staff. AGD delivers high‑level legal services and advice to Ministers and government agencies, provides specialist policy support, oversees regulation and compliance functions, and delivers essential services directly to the community.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Some out of hours work may be required.

Some interstate and intrastate travel may be required.

Additional Notes

Enquiries

Ben Broyd, Assistant Commissioner, Compliance, Advice and Early Resolution at [e-mail] .

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/ .