Pool - Assessment Officer (ASO5)

Palliative Care SA; Adelaide; On-site; AUD 86,000 - 95,000; Full time

Job summary

The Health and Community Services Complaints Commissioner (HCSCC) is seeking an Assessment Officer in Adelaide CBD. The role focuses on planning, coordinating and undertaking complaint receipt, assessment and resolution functions, providing a first point of contact, and guiding informal mediation and resolution processes.

As part of SA Health, the role supports complaint handling under the SA Health and Community Services Complaints Act 2004, with emphasis on effective resolution and service

Qualifications

• Plan, coordinate and undertake a range of complaint receipt, assessment and resolution functions.
• Provide a responsive first point of contact service to consumers, clients and health services.
• Coordinate informal mediation, facilitated resolution, and basic preliminary enquiries including negotiating with all parties.

Responsibilities

• Assess and resolve complaints under the Health and Community Services Complaints Act 2004.
• Analyse complex complaints and provide expert advice, assistance and information to complainants and service providers.
• Coordinate and conduct informal mediation and direct resolution of issues.

Job description

Job no: 920026
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management, (EOI) Expression of Interest, Customer service, Call centre

• Department for Health and Wellbeing – Health and Community Services Complaints Commissioner (HCSCC)
• Salary: $85,790 to $95,413 – ASO5 – Full Time / Term Contract up to 12 Months

Overview

• The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC).
  
• The role provides a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004 (SA) (the Act), including identify and analysing complex complaints and providing expert advice, assistance and information.
  
• The Assessment Officer also coordinates and conducts informal mediation, facilitated direct resolution, and basic preliminary enquiries including analysing a range of complaint related information, undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes.

SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Job ref: 920026

Criminal History Screening Requirement

• A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Enquiries

Taya Harding
Manager, Assessment Service
E-mail: [e-mail]

Application Closing Date

Tuesday, 8 December 2026 – 11:55PM

Attachments

• 920026 - Pool - Assessment Officer (ASO5) - Role Description.pdf
• Australian applicant guidelines
• International applicant guidelines