Accounts Receivable Senior Officer

Lumia Care; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Lumia Care is seeking a detail-oriented Accounts Receivable Officer to join our NSW Finance team. You will manage aged care billing, claims, receivables and collections, ensuring accuracy, timely submissions and issue resolution across funding and service data.

Reporting to the AR Manager, you will drive improvements to billing processes, collaborate with finance and operations, and support month-end activities while maintaining strong controls and audit-ready records.

Qualifications

• Experience in aged care (SAH) billing and receivables.
• Familiarity with aged care funding and billing requirements.
• Proficiency with the Service Australia Portal and related funding data.
• Strong attention to detail and accuracy in high-volume billing.

Responsibilities

• Manage end-to-end aged care (SAH) billing and invoicing, ensuring accuracy and timeliness.
• Review billing data and funding information to identify exceptions and revenue leakage.
• Manage the aged care claims process, including submission and reconciliation of funding receipts.
• Investigate complex billing and payment discrepancies with operational teams.
• Monitor debtor balances and drive timely collections and resolutions.
• Reconcile receivables and provider funding with debtor accounts.

Skills

Aged care billing & receivables

Service Australia Portal

AR general

Billing discrepancy resolution

Attention to detail

Analytical problem solving

Stakeholder management

Microsoft Excel (intermediate)

Education

Accounting/Bookkeeping qualification

Tools

NetSuite

Service Australia Portal

Job description

Join Lumia Care and Make a Difference At Lumia Care, we're committed to providing trusted support locally through exceptional people, innovative solutions, and a genuine passion for improving lives. As one of Australia's leading health and community care providers, we support thousands of people across aged care, disability, community health, and home care services.

We are seeking a detail-oriented and proactive Accounts Receivable Officer to join our Finance team in NSW and play a pivotal role in ensuring the accuracy, integrity, and efficiency of our revenue and receivables processes.

About the Role

Reporting to the AR Manager, the Senior AR Officer will play a key role in managing aged care billing, claims, receivables, and collections across the business. The role will be responsible for ensuring billing accuracy, timely claims, and effective resolution of complex billing and payment issues.

Working closely with Finance and operational teams, the role will provide senior-level support across the AR function, identify billing and revenue issues, and drive improvements to billing, claims and collection processes.

Key Responsibilities

• Manage end-to-end aged care (SAH) billing and invoicing, ensuring accurate and timely billing in line with funding requirements, service agreements and applicable rates.
• Review aged care billing data, funding information and service activity to identify exceptions, discrepancies and potential revenue leakage.
• Manage the aged care claims process, including submission, reconciliation of funding receipts and resolution of rejected, underpaid or outstanding claims.
• Investigate complex billing and payment discrepancies, including rate, service and funding issues, and work with operational teams to resolve them.
• Monitor aged care debtor balances, aged debt and outstanding claims, driving timely collections and resolution of long-outstanding items.
• Reconcile receivables, funding receipts and debtor accounts, ensuring balances are accurate and supported.
• Work closely with operational, billing and finance teams to ensure service delivery, client and funding data are accurately captured and billed.
• Review billing and collection issues to identify root causes and implement improvements to prevent recurring issues.
• Support month-end activities, including receivables reconciliations, debtor reporting and billing-related adjustments.
• Maintain accurate billing records and documentation to support audit, compliance, and funding requirements.
• Drive improvements to aged care billing, claims and collections processes, including system and automation opportunities.
• Provide guidance and support to AR team members and contribute to maintaining strong billing and collection controls.

About You

To succeed in this role, you will bring:

• Proven experience in aged care (SAH) billing and receivables, with a strong understanding of aged care funding and billing requirements.
• Experience accessing the Service Australia Portal.
• Solid Accounts Receivable experience, including billing, claims, reconciliations, debtor management and collections.
• Experience investigating and resolving complex billing, payment and funding discrepancies.
• Strong understanding of billing rates, service data and funding requirements, with the ability to identify errors and potential revenue leakage.
• Strong attention to detail and a high level of accuracy, with the ability to manage high-volume and time-sensitive billing activities.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Excellent communication and stakeholder management skills, with the confidence to work with Finance and operational teams.
• Intermediate Microsoft Excel skills and strong systems capability.
• Experience working with finance, billing or aged care systems; experience with NetSuite is highly desirable.
• Ability to work independently, priorities competing deadlines, and take ownership of issues through resolution.
• Certificate IV, Diploma or relevant qualification in Accounting, Bookkeeping, Finance or Business is desirable.

Why Join Lumia Care?

• Work for a purpose-driven organization making a real difference in communities across Australia
• Supportive and collaborative team environment
• Opportunities for professional development and career progression
• Values-driven culture built on Compassion, Integrity, Innovation and Collaboration
• Growing national organization with exciting transformation and growth opportunities