Accounts Receivable & Reception Officer

Western District Health Service; Casterton; On-site; AUD 55,000 - 67,000; Full time

Benefits offered by this job

Monthly Accrued Day Off (ADO)

Salary packaging benefits

Generous leave entitlements

Diverse role combining finance, admin,

Customer-centric culture

Job summary

Western District Health Service in Casterton, VIC, invites applications for an Accounts Receivable & Reception Officer at Casterton Memorial Hospital. This full-time role blends front-desk duties with invoicing, debtor administration and administrative support within a rural health service.

You will be the first point of contact for patients and visitors, manage bookings, generate invoices and handle receipting while upholding confidentiality and high service standards in a collaborative team

Qualifications

• Previous administration, reception, accounts receivable or customer service experience.
• Strong communication and interpersonal skills.
• Well-developed organisational and time management abilities.
• Excellent attention to detail and accuracy.
• Ability to learn new systems quickly.
• Commitment to delivering excellent customer service.
• Ability to maintain confidentiality and professionalism.
• Strong problem-solving skills and initiative.
• Ability to work both independently and as part of a team.

Responsibilities

• Act as the first point of contact for patients, visitors and community members, providing professional and responsive customer service while supporting a welcoming environment.
• Coordinate bookings and appointments across community health, allied health, specialist services, accommodation, community transport and hospital facilities.
• Generate and distribute invoices, manage debtor accounts, assist with collections processes and ensure sundry billing activities are completed accurately and promptly.
• Process receipting of monies received, maintain accurate records and support financial administration requirements.
• Provide clerical and administrative support including correspondence, meeting documentation, reporting, mail distribution and general office administration.
• Support high-quality service delivery through accurate record keeping, confidentiality, compliance and process improvement initiatives.

Skills

Accounts Receivable

Reception Experience

Customer Service

Interpersonal Skills

Organisational Skills

Attention to Detail

Confidentiality

Problem Solving

Teamwork

Job description

Western District Health Service – Casterton VIC

Casterton Memorial Hospital | Western District Health Service

• Fixed Term Full Time Opportunity until February 2028
• Monthly Accrued Day Off (ADO)
• Casterton, Victoria
• $60,780 per annum + Superannuation + Salary Sacrifice Benefits
• Join a welcoming rural health service where no two days are the same

Variety, customer service and finance all in one rewarding role

Western District Health Service is seeking an enthusiastic and organised Accounts Receivable & Reception Officer to join the team at Casterton Memorial Hospital.

This unique full-time role combines customer-facing reception responsibilities with accounts receivable and administrative duties, making it ideal for someone who enjoys variety, building relationships and providing excellent service.

As the welcoming first point of contact for our community, you'll support patients, visitors, staff and external stakeholders while also contributing to the efficient management of receivables, invoicing and debtor administration.

Working closely with the Manager Finance Operations and broader hospital team, you'll play an important role in supporting the smooth day-to-day operation of Casterton Memorial Hospital.

What You'll Be Doing

Reception & Customer Service

Act as the first point of contact for patients, visitors and community members, providing professional and responsive customer service while supporting a welcoming environment.

Appointment & Service Coordination

Coordinate bookings and appointments across community health, allied health, specialist services, accommodation, community transport and hospital facilities.

Accounts Receivable

Generate and distribute invoices, manage debtor accounts, assist with collections processes and ensure sundry billing activities are completed accurately and promptly.

Process receipting of monies received, maintain accurate records and support financial administration requirements.

Administration Support

Provide clerical and administrative support including correspondence, meeting documentation, reporting, mail distribution and general office administration.

Quality & Continuous Improvement

Support high-quality service delivery through accurate record keeping, confidentiality, compliance and process improvement initiatives.

What You Bring

• Previous administration, reception, accounts receivable or customer service experience
• Strong communication and interpersonal skills
• Well-developed organisational and time management abilities
• Excellent attention to detail and accuracy
• Ability to learn new systems quickly
• Commitment to delivering excellent customer service
• Ability to maintain confidentiality and professionalism
• Strong problem-solving skills and initiative
• Ability to work both independently and as part of a team

Why Join Western District Health Service?

About Us

At Western District Health Service, we pride ourselves on strong teamwork and our shared commitment to providing person-centred, high-quality healthcare to communities across the Southern Grampians and Glenelg regions. Guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy, we work together to create Australia's healthiest rural community.

Discover Life in Casterton

Casterton offers a welcoming rural lifestyle with affordable living, strong community connections and easy access to some of Victoria's most beautiful natural attractions. Enjoy a rewarding career while experiencing the benefits of regional living and a close-knit community.

To learn more about WDHS, visit: https://wdhs.net/v2/about-us/

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What We Offer

• Monthly Accrued Day Off (ADO)
• Salary packaging benefits
• Generous leave entitlements
• Diverse role combining finance, administration and customer service
• Supportive and collaborative team environment
• Meaningful work within a respected rural health service
• Excellent work-life balance in a welcoming regional community

For more information, view the Position Descriptions: Receptionist - Link Accounts Receivable - Link

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected. We embrace fair and transparent recruitment practices and recognise the unique strengths, experiences and perspectives people bring from all walks of life.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Capability team on *******@wdhs.net — we're here to ensure you can participate fully and comfortably.

Successful applicants must have the right to work in Australia and will be required to hold (or be willing to obtain) a current National Criminal Police Check. Depending on the role, a Working with Children Check and/or NDIS Worker Screening Check may also be required. Compliance with WDHS immunisation and vaccination requirements is a condition of employment.

Applications close: 24th of November 2026