Accounts Receivable Officer

BGIS; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid training

Study leave

Structured development

Employee referral bonus $2,000

Fitness Passport

Employee discounts

Novated leasing options

Paid parental leave

Volunteer leave

Job summary

AESM is seeking an Accounts Receivable Officer in Knoxfield, Victoria, to manage invoicing, customer queries and client portals. This full-time, in-office role partners with operations to ensure accurate billing and timely communication across teams.

You will contribute to the finance team's success by maintaining accurate ledgers, supporting documentation, and responsive customer service while growing your accounting and administrative skills within a fire protection services company backed by

Qualifications

• Previous experience in accounts receivable administration, invoicing and client portals.
• Strong administrative and organisational skills.
• Excellent attention to detail and a high level of accuracy.
• Strong communication skills and confidence responding to customer account enquiries.
• Ability to investigate invoicing discrepancies and work with internal teams to resolve queries.
• Minimum Higher School Certificate or equivalent.

Responsibilities

• Prepare, raise and issue customer invoices accurately within required timeframes.
• Ensure invoices meet customer requirements, including PO numbers and supporting documentation.
• Record invoices within MYOB and Uptick.
• Collaborate with operational teams to obtain missing invoicing information.
• Manage and respond to customer account enquiries via email and phone.
• Investigate and resolve invoice, PO and account information queries.
• Upload invoices, service reports and supporting docs to customer portals.
• Provide general administrative support to the Accounts Receivable team.

Skills

Attention to detail

Administrative skills

Communication skills

Problem solving

Education

Higher School Certificate or equivalent

Tools

MYOB

Uptick

Microsoft Office

Job description

Job Description

Accounts Receivable Officer

Location: Knoxfield, Victoria

Company: AESM

Employment Type: Full-Time, Permanent (In Office)

The Role

Due to our continuous growth, we have an exciting opportunity for a full-time Accounts Receivable Officer to join our team in Knoxfield. This role is ideal for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in providing responsive and accurate support to both customers and internal teams.

You’ll play an important role within our finance team, managing customer invoicing, responding to account queries, maintaining client portals and working closely with our operational teams to ensure billing information is accurate and up to date.

This role will be a key part of our finance team, with responsibilities including, but not limited to:

• Preparing, raising and issuing customer invoices accurately and within required timeframes
• Ensuring invoices meet customer requirements, including purchase order numbers, billing details and supporting documentation
• Accurately recording invoices within MYOB and Uptick
• Working with operational teams to obtain missing or incomplete invoicing information
• Managing and responding to customer account enquiries via email and telephone
• Investigating and resolving queries relating to invoices, purchase orders and account information
• Uploading invoices, service reports and supporting documentation to customer portals
• Providing general administrative support to the Accounts Receivable team

Why You Will Love Working With AESM

• Competitive salary and stable, full-time employment
• Career growth – paid training, study leave, and structured development pathways
• Recognition and rewards – spot recognition vouchers and $2,000 employee referral bonus
• Health, wellbeing and lifestyle benefits – Fitness Passport, employee discounts, and optional flu vaccinations
• Additional employee benefits with Flare including novated leasing options
• Paid parental leave and volunteer leave
• Supportive team environment with opportunities to develop your finance and administration experience
• Join an established fire protection business backed by the strength of BGIS

About You

You’ll be organised, detail-oriented and comfortable working with invoices, customer accounts and supporting documentation. You’ll enjoy working with different teams across the business and be confident communicating with customers to investigate queries and keep accounts moving.

You’ll bring a reliable and proactive approach, strong administrative skills, and the ability to manage competing priorities while maintaining accuracy.

Your Education, Experience And Skills

• Previous experience in accounts receivable administration, invoicing and client portals
• Strong administrative and organisational skills
• Excellent attention to detail and a high level of accuracy
• Strong communication skills and confidence responding to customer account enquiries
• Ability to investigate invoicing discrepancies and work with internal teams to resolve queries
• Minimum Higher School Certificate or equivalent

Desirable Skills And Experience

• Previous experience within the essential fire services industry
• Experience using MYOB
• Experience using Uptick or similar service management software
• Experience with Microsoft applications
• Experience managing customer invoicing and client portals

As part of our recruitment process, successful candidates will be required to undergo a National Police Check.

About AESM

AESM are an industry leading fire protection organisation specialising in comprehensive maintenance services. Since our establishment in 2003, we've been committed to delivering excellence in sales, service, and installation of fire protection equipment across Victoria. Our business, jointly with our parent company BGIS, is poised to expand its reach and offerings in the essential services sector.

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging. AESM is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, veterans, people with disability, and people from culturally diverse backgrounds.