Billings & Collections Officer (Accounts Receivables)

TLC Aged Care; Melbourne; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

TLC Healthcare is seeking a proactive Billings & Collections Officer (Accounts Receivables) to join our Finance team in Melbourne CBD. You will manage resident billing, accounts receivable and debt collection across our residential aged care services.

Reporting to the Resi Finance Team Leader, you will investigate billing queries, maintain records, prepare AR reports, and support compliance with aged care requirements. You’ll work autonomously with a collaborative team.

Qualifications

• Experience in Accounts Receivable, Billing, Collections or a similar finance role
• Strong attention to detail and problem-solving
• Excellent communication and customer service skills
• Intermediate to advanced Excel and computer skills
• Ability to manage competing priorities and work autonomously
• Collaborative approach and strong stakeholder management

Responsabilités

• Manage resident billing and accounts receivable processes
• Monitor and recover outstanding debts in a professional and timely manner
• Investigate and resolve billing queries and account discrepancies
• Ensure fees and charges are applied in line with resident agreements and legislation
• Maintain accurate records and collection activity notes
• Prepare reports on accounts receivable and debt recovery performance
• Support compliance with aged care and prudential requirements
• Identify opportunities to improve systems and processes

Connaissances

Accounts Receivable

Attention to detail

Communication skills

Excel

Stakeholder management

Outils

Excel

Description du poste

Billings & Collections Officer (Accounts Receivables)

Billings & Collections Officer – Accounts Receivables

Full Time | Melbourne CBD

Join TLC Healthcare and help support the financial wellbeing of our residents and services.

We are seeking a proactive and detail-orientedBillings & Collections Officer (Accounts Receivables) to join our Finance team. Reporting to the Resi Finance Team Leader, you will be responsible for managing resident billing, accounts receivable, collections and compliance activities across our residential aged care services.

About the Role

In this role, you will:

• Manage resident billing and accounts receivable processes
• Monitor and recover outstanding debts in a professional and timely manner
• Investigate and resolve billing queries and account discrepancies
• Ensure fees and charges are applied in line with resident agreements and legislation
• Maintain accurate records and collection activity notes
• Prepare reports on accounts receivable and debt recovery performance
• Support compliance with aged care and prudential requirements
• Identify opportunities to improve systems and processes

About You

To be successful, you will have:

• Experience in Accounts Receivable, Billing, Collections or a similar finance role
• Strong attention to detail and problem-solving skills
• Excellent communication and customer service skills
• Intermediate to advanced Excel and computer skills
• The ability to manage competing priorities and work autonomously
• A collaborative approach and strong stakeholder management skills

Highly Regarded

• Experience within Aged Care, Healthcare or Community Services
• Knowledge of aged care fees, funding and the Aged Care Act
• Experience in compliance, risk or credit management
• Understanding of debt recovery processes and credit risk reporting

  What you’ll need

  • NDIS Check (including Police Clearance)
  • Proof of eligibility to work in Australia
  • Excellent time management and communication skills

  Why TLC Healthcare?

  • Join a growing and award-winning healthcare organisation
  • Supportive and collaborative team culture
  • Ongoing learning and career development opportunities
  • Opportunity to make a meaningful impact in the aged care sector
  • Values-driven organisation focused on Respect, Accountability, Excellence, Collaboration, Integrity and Innovation

  For further information, please contact the Talent Acquisition Team at ***************@tlchealthcare.com.au.

  We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

  Our culture is based on a supportive team environment where people thrive and achieve their best professionally.

  TLC Healthcare encourage all people of different backgrounds to apply. As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.