Accounts & Customer Service Administrator

Montana Colors Australia; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Job summary

Montana Colors Australia, part of Briolf Group, is seeking an Accounts & Customer Service Administrator in Condell Park. The role combines accounts administration with direct customer contact and support for the sales team.

You will handle orders, invoicing, collections and customer queries, while coordinating with our European head office and SAP system for accurate recording and processing.

Qualifications

• 2+ years' experience in an accounts, administration or customer service role.
• Experience with SAP or a similar ERP system.
• Familiarity with inventory transactions in an ERP system.
• Solid working knowledge of accounts receivable and payable processes.
• Strong attention to detail and accuracy with data and numbers.
• Confident, professional communicator by phone and email.
• Organised, proactive and able to manage multiple priorities.
• Proficient in Excel.

Responsibilities

• Accounts & finance administration.
• Creating new customer accounts and updating pricing in SAP.
• Liaising with head office in Spain on new product set-ups and invoicing matters.
• Posting customer receipts and processing supplier payments.
• Following up overdue accounts and handling customer account enquiries.
• Preparing monthly customer rebates and intercompany recharges.
• Managing loan equipment agreements with customers and ensuring they are activated in the system.
• Submitting trade credit insurance applications for new customers and quarterly sales declarations to the credit insurer.

Skills

Accounts experience

Customer service

Excel

Data accuracy

Phone and email comms

Tools

SAP

ERP system

Job description

Accounts & Customer Service Administrator

About us

Roberlo Australia and Montana Colors Australia are part of Briolf Group, a Spanish multinational headquartered in Girona with a presence in more than 100 countries. Roberlo develops and supplies automotive refinish and industrial coatings, while Montana Colors is a leading brand of high-quality spray paint for artists and creatives. From our Condell Park office and warehouse, we support customers and distributors across Australia.

About the role

We are looking for a reliable, detail-oriented Accounts & Customer Service Administrator to run the day-to-day administrative cycle for both businesses: orders, invoicing, collections and customer queries. This is a hands, execution-focused role that combines accounts administration with direct customer contact and support for our sales team. It is not a logistics management position: on the operations side, the role is limited to following up inbound shipments, stock movements and their correct recording in SAP, working alongside our operations lead.

Key responsibilities

Accounts & finance administration

Creating new customer accounts and updating pricing in SAP

Liaising with our head office in Spain on new product set-ups and invoicing matters

Posting customer receipts and processing supplier payments

Following up overdue accounts and handling customer account enquiries

Preparing monthly customer rebates and intercompany recharges

Managing loan equipment agreements with customers and ensuring they are activated in the system

Submitting trade credit insurance applications for new customers and quarterly sales declarations to the credit insurer

Supporting month-end close

Liaising with IT on SAP and system issues

Operations follow-up

Following up the status of inbound shipments coordinated by our head office

Following up goods receipts and outbound deliveries to ensure they are correctly recorded in SAP

Monitoring day-to-day SAP operational activity (orders, deliveries and stock movements) and flagging any discrepancies

Checking stock availability and communicating it to the sales team

Handling customer calls and enquiries

Providing information and support to our sales representatives

Assisting customers collecting orders at our warehouse

Covering the customer service team during leave

About you

2+ years' experience in an accounts, administration or customer service role

Experience with SAP or a similar ERP system (highly regarded)

Familiarity with inventory transactions (goods receipts, deliveries, stock movements) in an ERP system

Solid working knowledge of accounts receivable and payable processes

Strong attention to detail and accuracy with data and numbers

Confident, professional communicator by phone and email

Organised, proactive and able to manage multiple priorities

Proficient in Excel

What we offer

A varied role with genuine responsibility in a supportive team

Exposure to an international group and its head office in Europe