Account Manager, Specialty Coffee | Coffee Industry Experience Essential

EGC GROWTH PTY LTD; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with commission

Company vehicle

Phone and laptop

Ongoing coffee training

Career growth opportunities

Supportive team

Job summary

EGC GROWTH PTY LTD in Melbourne is seeking an Account Manager with specialty coffee expertise to represent our brand and cultivate wholesale partnerships across cafés, restaurants, and retailers. You will manage existing accounts, onboard new partners, deliver product tastings and trainings, and identify growth opportunities while delivering outstanding service.

The ideal candidate understands espresso equipment, café operations, and has proven account management or B2B sales experience, with a

Qualifications

• Previous experience in the coffee industry is essential.
• Experience in account management, wholesale sales, or business development is highly regarded.
• Holds a current driver’s licence (essential).

Responsibilities

• Managing and developing relationships with existing wholesale coffee partners.
• Onboarding new wholesale accounts and ensuring a seamless customer experience.
• Identifying new business opportunities and supporting the growth of the wholesale network.
• Conducting regular customer visits, coffee tastings, and product presentations.
• Providing knowledgeable advice and support on coffee products, equipment, and café operations.
• Working alongside the team to deliver outstanding customer experiences.
• Acting as a trusted point of contact for wholesale partners and an ambassador for the brand.

Skills

Coffee industry knowledge

Account management

Sales / business development

Relationship building

Communication skills

Job description

Account Manager, Specialty Coffee | Coffee Industry Experience Essential

We're looking for an experienced coffee professional to join our team as an Account Manager, representing our brand and building strong, lasting relationships with our wholesale partners across cafés, restaurants, and retailers.

Previous experience working within the coffee industry is essential for this role. We're looking for someone who understands coffee, café operations, equipment, and the needs of hospitality businesses. Previous experience in account management, wholesale sales, or business development is highly regarded.

As the face of our brand, you'll be responsible for managing and nurturing existing wholesale relationships, onboarding new customers, and identifying opportunities to grow our wholesale network.

Working closely with our team, you'll ensure our partners receive exceptional service, ongoing support, and the quality coffee we're known for.

We're looking for someone who can confidently walk into a café, talk coffee with industry professionals, build real connections, and represent our brand with knowledge and enthusiasm.

We're Looking For Someone Who:

• Has previous experience in the coffee industry (essential). Ideally within specialty coffee, café management, coffee roasting or wholesale coffee.

• Has previous account management, sales, or business development experience (highly regarded).

• Has a strong understanding of coffee, espresso preparation, café operations, and commercial coffee equipment.

• Is confident engaging with café owners, baristas, hospitality operators, and business decision-makers.

• Is a natural relationship builder with excellent communication and interpersonal skills.

• Can independently manage customer relationships, identify growth opportunities, and deliver exceptional customer service.

• Is self-motivated, organised, proactive, and results-driven.

• Has a passion for coffee and people.

• Enjoys working within a collaborative, fast-paced, and supportive team.

• Holds a current driver's licence (essential).

What You'll Be Doing

• Managing and developing relationships with our existing wholesale coffee partners.

• Onboarding new wholesale accounts and ensuring a seamless customer experience.

• Identifying new business opportunities and supporting the growth of our wholesale network.

• Conducting regular customer visits, coffee tastings, and product presentations.

• Providing knowledgeable advice and support on coffee products, equipment, and café operations.

• Working alongside our team to deliver outstanding customer experiences.

• Acting as a trusted point of contact for our wholesale partners and an ambassador for our brand.

What We Offer

• Competitive salary with an attractive commission structure.

• Opportunities for a company vehicle, phone, and laptop.

• Ongoing coffee training and development.

• Career growth opportunities within a growing national coffee brand.

• A supportive, friendly team that values collaboration and creativity.

• The opportunity to work with passionate coffee professionals and build meaningful relationships across the hospitality industry.

Previous professional experience within the coffee industry is a requirement for this position. While previous account management experience is preferred, we welcome applications from experienced coffee professionals.