Account Manager - RIC Safety Audits

RIC Safety Audits; Geelong; On-site; AUD 70,000 - 100,000; Full time

Job summary

RIC Safety Audits is a Geelong-based, locally owned business providing safety services for residential rental properties across Victoria. We are seeking a full-time Account Manager to be the trusted contact for a portfolio of real estate agencies and property owners, delivering proactive support and outstanding service from our Geelong West office.

You will build long-term partnerships, identify opportunities to enhance client engagement, and coordinate with our Operations team to exceed client

Qualifications

• Excellent communication and relationship building.
• Strong organisational and time management skills.
• Ability to manage multiple client relationships.
• Confident with business owners and property managers.
• Proactive mindset and problem solving.
• Detail oriented with administrative skills.
• Proficiency with Microsoft Office and CRM systems.
• Experience in real estate, property management, account management or business development is valued.

Responsibilities

• Build and nurture relationships with property managers, BDMs and business owners.
• Be the trusted first point of contact for your client portfolio.
• Identify opportunities to improve client engagement and grow accounts.
• Coordinate with Operations to ensure smooth job delivery and client satisfaction.
• Assist clients with rental compliance questions and RIC’s services/reports.
• Collaborate with internal teams to resolve issues quickly.
• Deliver client reviews and account health check meetings.
• Travel occasionally for client meetings, office visits and industry events.

Skills

Communication skills

Relationship building

Organisational skills

Time management

Multi-client management

Proactive mindset

Problem solving

Attention to detail

Administrative skills

CRM proficiency

Tools

Microsoft Office

CRM systems

Job description

RIC Safety Audits is a well known, locally owned Geelong based business specialising in gas, electrical, smoke alarm and minimum standards safety services for residential rental properties across Victoria. We partner with real estate agencies and property owners across Victoria to help them keep investment properties safe and stay compliant with legislation while delivering exceptional service every step of the way.

As our business continues to grow, we're looking for an enthusiastic, organised and relationship focused full time Account Manager to become the trusted point of contact for our valued clients. This isn't a hard sales role. It's about building long term partnerships, providing outstanding service, solving problems and identifying opportunities to help our clients get the most from working with RIC.

About the Role

The role is full time and based out of our office in Geelong West. You'll be responsible for managing a portfolio of real estate agencies across the state, ensuring every client receives proactive support and an exceptional customer experience, reporting to the team leader.

Key responsibilities include:

• Building strong, long term relationships with property managers, BDMs and business owners
• Becoming the trusted first point of contact for your client portfolio
• Proactively identifying opportunities to improve client engagement and grow existing accounts
• Coordinating with our Operations team to ensure jobs are completed smoothly and client expectations are exceeded
• Assisting clients with questions relating to rental compliance requirements and RIC's services/reports
• Working closely with internal departments to resolve issues quickly and professionally
• Delivering client reviews and account health check meetings
• Occasional travel may be required as part of this role for client meetings, office visits, and attendance at industry events. RIC Safety Audits will provide a company vehicle for all work related travel.

This role suits someone who enjoys talking with people, takes ownership of their clients and genuinely cares about delivering outstanding service.

What We're Looking For

We're looking for someone who is proactive, organised and passionate about creating great customer experiences.

Essential attributes:

• Outstanding communication and relationship building skills
• A genuine passion for customer service
• Strong organisational and time management skills
• Ability to manage multiple client relationships simultaneously
• Confidence speaking with business owners and property managers
• A proactive mindset that identifies opportunities rather than waiting for problems
• Excellent problem solving skills and the ability to think on your feet
• High attention to detail and strong administrative skills
• Proficiency with Microsoft Office and CRM systems
• A positive attitude and willingness to work collaboratively within a team
• Experience within real estate, property management, account management or business development will be highly regarded but is not essential.

Why Join RIC Safety Audits?

• Full time, stable position with long term career opportunities
• Supportive, fun and collaborative team culture
• Well established and respected local business
• Modern Geelong West office
• Ongoing professional development and mentoring
• Opportunity to build meaningful client relationships and make a genuine impact
• A role where your ideas and initiative are valued