Account Manager (Recruitment Services)

Zone IT Solutions; Canberra; On-site; AUD 85,000 - 120,000; Full time

Job summary

A recruitment company in IT is seeking an experienced Account Manager in Canberra to manage IT recruitment accounts. This role involves client relationship management, driving recruitment outcomes, and enhancing client engagement. Ideal candidates will have experience in IT recruitment, strong communication, and relationship-building skills, along with a results-driven mindset. The company offers a supportive culture and values diversity in its hiring process.

Qualifications

• Experience in IT recruitment/staffing in an Account Management role.
• Ability to manage multiple priorities and drive follow-ups.
• Experience working with clients in Australia/Europe is a plus.

Responsibilities

• Manage day-to-day relationships with Hiring Managers and HR.
• Own hiring outcomes across assigned accounts.
• Share market insights to improve recruitment quality.
• Drive job intake, submissions, and interview scheduling.
• Provide updates on pipelines, roles, and outcomes.

Skills

Strong communication skills

Relationship-building skills

Results-driven mindset

Accountability

Commercial thinking

Client-first approach

Job description

Overview

We are hiring an Account Manager to manage and grow our IT recruitment accounts in Australia. This role is for someone with a mindset to win — a person who takes ownership, thinks creatively, builds strong personal relationships with clients, and consistently drives results. You will work closely with our recruitment team to deliver fast, high-quality hiring outcomes, while ensuring clients receive strong value and ROI for their recruitment agency spend.

We are hiring an Account Manager to manage and grow our IT recruitment accounts in Australia. This role is for someone with a mindset to win — a person who takes ownership, thinks creatively, builds strong personal relationships with clients, and consistently drives results. You will work closely with our recruitment team to deliver fast, high-quality hiring outcomes, while ensuring clients receive strong value and ROI for their recruitment agency spend.

Key Responsibilities

1. Client Relationship Management (Australia & Europe)
   • Manage day-to-day relationships with Hiring Managers, HR, Talent Acquisition and Procurement
   • Build strong personal rapport and long-term trust with key stakeholders
   • Understand client priorities, team structures, and hiring pain points
   • Represent Zone IT Solutions professionally across international markets
2. Drive Recruitment Outcomes & Delivery Results
   • Own hiring outcomes across assigned accounts (contract & permanent roles)
   • Drive job intake, submissions, interview scheduling, feedback, offers and closures
   • Ensure speed, urgency, and accountability across the recruitment cycle
   • Proactively remove blockers and improve turnaround times
3. Bring Value to Every Client Engagement
   • Share market insights (talent availability, rate trends, skill demand, hiring challenges)
   • Improve quality of submissions through strong role briefings and screening alignment
   • Build feedback loops to reduce delays and increase conversion rates
   • Ensure clients consistently experience strong value from their agency engagement
4. Out-of-the-Box Thinking & Account Growth
   • Bring fresh ideas to improve delivery performance and client experience
   • Identify opportunities to expand Zone's footprint within accounts (new teams, new regions, new projects)
   • Support client retention through proactive engagement and consistent delivery
   • Think commercially and contribute to revenue growth and account profitability
5. Internal Coordination & Reporting
   • Work closely with recruiters to prioritise roles and drive execution
   • Maintain clean and accurate activity tracking in CRM/ATS
   • Provide weekly updates on pipelines, roles, challenges and outcomes
   • Ensure smooth communication between clients and internal delivery teams

What Success Looks Like (KPIs)

• Strong client satisfaction and repeat hiring demand
• Improved turnaround time from role briefing to shortlist
• Strong submission-to-interview and interview-to-offer ratios
• Consistent monthly closures and pipeline performance
• Growth in active roles and deeper penetration within accounts
• Strong client feedback on speed, quality, and service value

What We're Looking For

Must-Have

• Strong communication and relationship-building skills
• Results-driven mindset with high ownership and accountability
• Experience working with clients in Australia/Europe is a plus
• Experience in IT recruitment/staffing in an Account Management role
• Ability to manage multiple priorities and drive follow-ups
• Commercial thinking and a client-first approach

Benefits

Zone IT Solutions is an Australia-based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT expertise. Our agile, agnostic, and flexible solutions will help you source the IT expertise you need. Our delivery offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities, your profile at [e-mail] or contact us.

Also, follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.