Account Manager - QLD Fire

Airmaster; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Option of 9-Day Fortnight

Competitive Salary in line with skills

Job summary

Airmaster in Queensland is seeking an experienced Technical Account Manager to join the QLD Fire team, based in Mansfield. You will bridge operations, quotations, and client engagement to ensure compliant, high‑quality outcomes.

This hands-on, client-facing role requires strong knowledge of Australian Standards (AS1851, AS2118, AS2419, AS1670, AS2444) and the ability to manage complex quotes and projects while focusing on profitable delivery.

Qualifications

• Technically strong professional who can bridge the gap between operations, commercial outcomes & client needs
• Strong working knowledge of Australian Standards (AS1851, AS2118, AS2419, AS1670, AS2444) and fire compliance requirements
• Advanced technical understanding of Dry and Wet Fire Systems, and Essential Safety Measures (ESM) systems
• Proven experience in preparing, reviewing, and managing technical quotes, tenders, and complex projects
• Ability to balance technical accuracy with commercial outcomes, including margin management and profitability
• Confident client engagement skills, with the ability to build relationships, manage expectations, and communicate technical concepts clearly
• Excellent written and verbal communication skills across technical and non-technical stakeholders
• Strong problem-solving capability with a proactive, solutions-focused mindset
• High level of attention to detail and organisational skills, with the ability to manage multiple priorities
• Experience working with service management and quoting systems (e.g. Uptick, Excel, Word)
• Ability to identify risks early and implement mitigation strategies across projects and quoting
• Collaborative approach, with the ability to influence and support internal teams and stakeholders
• Resilient and adaptable, with the ability to perform under pressure and meet deadlines

Responsibilities

• Grow the Fire division and ensure technical integrity, compliance and commercial success of quoted and delivered works
• Bridge Field Operations & Account Management to provide expert guidance across quoting, project delivery and client engagement
• Scope solutions, manage complex projects and ensure outcomes align with Australian Standards and client expectations
• Balance technical accuracy with commercial outcomes, including margin management and profitability
• Develop strong client relationships and effective communication across stakeholders

Job description

Are you looking for your next challenge where your contributions truly matter?

We are seeking an experienced and driven Account Managerto join our growing Queensland Fire team, based out of Mansfield.

About Airmaster

Airmaster is an award-winning Building Service company, providing expert solutions in HVAC&R Management, Smart Building Solutions and Fire Services to our clients across Australia and New Zealand.

Founded in Melbourne in 1988, we have grown to 17 branches across Australia and New Zealand, becoming an industry leader with a dedicated and growing workforce of over 1100 team members made up of Technicians, Apprentices, Engineers & Support Staff.

Our goal is simple: to lead the industry in integrated building services, combining HVAC&R, Building Automation, Electrical and Fire System to create smart buildings that are compliant and optimised for energy and resources efficiency.

Our approach is built on advanced data-driven technology, revolutionising the way we operate - improving performance, reducing energy use, and delivering smarter and more reliable service.

The Role

Due to continued growth, we have an exciting opportunity for an experienced Technical Account Manager to join the QLD Fire team, based in Mansfield.

The Account Manager will play a critical role growing the Fire division, responsible for ensuring the technical integrity, compliance and commercial success of all quoted & delivered works.

Acting as the bridge between Field Operations & Account Management, the Technical Account Manager will provide expert guidance across quoting, project delivery & client engagement.

This is a hands-on, client-facing position where the Technical Account Manager will work closely with internal teams and customers to scope solutions, manage complex projects and ensure outcomes align with Australian Standards and client expectations.

The successful candidate will ideally possess the following experience, knowledge & skills:

Technically strong professional who can bridge the gap between operations, commercial outcomes & client needs

Strong working knowledge of Australian Standards (AS1851, AS2118, AS2419, AS1670, AS2444) and fire compliance requirements

Advanced technical understanding of Dry and Wet Fire Systems, and Essential Safety Measures (ESM) systems

Proven experience in preparing, reviewing, and managing technical quotes, tenders, and complex projects

Ability to balance technical accuracy with commercial outcomes, including margin management and profitability

Confident client engagement skills, with the ability to build relationships, manage expectations, and communicate technical concepts clearly

Excellent written and verbal communication skills across technical and non-technical stakeholders

Strong problem-solving capability with a proactive, solutions-focused mindset

High level of attention to detail and organisational skills, with the ability to manage multiple priorities

Experience working with service management and quoting systems (e.g. Uptick, Excel, Word)

Ability to identify risks early and implement mitigation strategies across projects and quoting

Collaborative approach, with the ability to influence and support internal teams and stakeholders

Resilient and adaptable, with the ability to perform under pressure and meet deadlines

Benefits of Working with Airmaster

Our strength lies in bringing together talented individuals who uphold high standards and work collaboratively toward a shared goal.

The successful candidate will join ahigh performing and progressive companywho hold a strong reputation in the industry, andwork alongside expertsdedicated to delivering exceptional service to our clients.

We believe ininvesting in our team members, and as an employee with Airmaster, you will have access tocontinuous training & development opportunitiesto enhance your skills and advance your career through our company.

You will be welcomed into acollaborative and supportive team environmentwhere open communication is encouraged and your contributions are valued.

We also offer:

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Option of 9-Day Fortnight

Competitive Salary in line with skills and experience