Account Manager (JD STAR Graduate Program)

JD.com Inc.; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

JD.com in Sydney is offering a JD STAR Graduate Program for fresh graduates. You will develop client relationships, identify upsell opportunities, and collaborate with sales, customer service, product, and operations to deliver solutions.

The role emphasizes data-driven growth, onboarding new clients, and maintaining high client satisfaction across a fast-paced team.

Qualifications

• Bachelor’s degree in business administration, sales, marketing, or related field.
• Strong understanding of sales principles, client lifecycle management, and business development strategies.
• Excellent communication and interpersonal skills, with the ability to negotiate, present ideas clearly, and resolve conflicts effectively.
• Analytical mindset to assess client needs and develop data-driven growth strategies.
• Ability to work independently and in a team, manage multiple clients, and meet deadlines.
• Customer-focused attitude with a proactive approach to delivering solutions.
• Chinese language skills are a plus.

Responsabilités

• Develop and maintain strong relationships with assigned clients as the primary contact.
• Identify opportunities to upsell or cross-sell products/services to existing clients.
• Collaborate with internal teams to ensure timely delivery of solutions and resolve issues.
• Monitor client satisfaction with regular check-ins and address feedback promptly.
• Track sales metrics and adjust strategies based on data for client growth.
• Assist in onboarding new clients and ensure clear understanding of products/services.

Connaissances

Sales principles

Client lifecycle

Business development

Communication skills

Interpersonal skills

Analytical mindset

Teamwork

Customer focus

Chinese language

Formation

Bachelor’s degree in business administration, sales, marketing, or related field

Description du poste

Who We AreAt JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.Our Global ReachJD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.Learn more about who we are and what we do: https://corporate.jd.com/What We OfferWe believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.About Our ProgramYou’ll be joining in a JD Star (JDS) Graduate Role, a semi-structured early-career pathway designed to accelerate young professionals whilst making an impact in your role at JD.com. Over your first year, you’ll take on meaningful projects, build technical and leadership skills, and gain exposure to the world-class functions driving JD’s global growth.About JD STAR Graduate ProgramThe JD STAR Program, launched by JD.com in 2015, is an annual recruitment initiative targeting fresh graduates from top universities worldwide. This program aims to nurture talent by placing high-potential graduates in roles that support JD.com's fast growing business and empowering them through extensive training and coaching. As a dedicated career development platform for sustained growth, it is tailored for graduates seeking professional advancement and career achievements.Job Responsibilities1, Develop and maintain strong relationships with assigned clients, serving as the primary point of contact to understand their needs and requirements2, Identify opportunities to upsell or cross-sell products/services to existing clients, aiming to increase revenue and client lifetime value.3, Collaborate with internal teams(e.g., sales, customer service, product, operations) to ensure timely delivrey of solutions and resolve client issues effectively.4, Monitor client satisfaction, conduct regular check-ins, and address feedback or concerns promptly.5, Track and report on client-related metrics (e.g., sales performance, retention rates) to management, and adjust strategies based on data.6, Assist in onboarding new clients, ensuring a smooth transition and clear understanding of products/services.Job Requirements1, Bachelor’s degree in business administration, sales, marketing, or a related field;2, Strong understanding of sales principles, client lifecycle management, and business development strategies.3, Excellent communication and interpersonal skills, with the ability to negotiate, present ideas clearly, and resolve conflicts effectively.4, Analytical mindset to assess client needs, interpret sales metrics, and develop data-driven strategies for growth.5, Ability to work independently and in a team, manage multiple clients simultaneously, and meet deadlines in a fast-paced environment.6, Customer-focused attitude with a proactive approach to identifying client needs and delivering solutions.7, Chinese language skills are a plus.At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.Ready To Apply?Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com.