Production Operations

JD.com Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

JINGDONG Logistics Australia seeks a Warehouse Operations Manager to oversee inbound, inventory, and outbound processes, ensuring safe and accurate fulfillment. You will monitor key KPIs, productivity, throughput, order and inventory accuracy to drive improvements.

You will plan daily production and allocate staff to maximize productivity, lead SOP optimizations, and ensure safety and regulatory compliance across the warehouse.

Qualifications

• Bachelor's degree or above with at least 3 years' experience in warehouse operations or logistics.
• Strong understanding of inventory control and warehouse performance management.
• Excellent analytical, problem-solving, and project management skills.
• Clear communication and stakeholder management across teams.
• Proficiency in English and Chinese (written and spoken).
• Experience with WMS/ERP or Lean methods is preferred.

Responsibilities

• Oversee inbound, inventory, and outbound processes to ensure safe, accurate fulfillment.
• Monitor KPIs including productivity, throughput, order accuracy, and inventory accuracy to drive improvements.
• Develop daily production plans and allocate workforce to maximize productivity.
• Supervise daily warehouse operations and coordinate with team leaders and cross-functional stakeholders.
• Lead or support process improvements by optimizing workflows and SOPs while ensuring safety and quality.

Skills

Analytical skills

Problem-solving

Project management

Communication

Stakeholder management

Bilingual EN/ZH

Education

Bachelor's degree or above

Tools

WMS

ERP

Lean Manufacturing

Continuous improvement

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Description

Manage end-to-end warehouse operations across inbound, inventory management, and outbound processes, ensuring safe, efficient, and accurate execution. Monitor key operational KPIs, including productivity, throughput, order accuracy, inventory accuracy, and on-time fulfillment, driving continuous operational improvements. Develop daily production plans and workforce allocation based on business demand to maximize productivity and resource utilization. Supervise daily warehouse operations, coordinate with team leaders and cross-functional stakeholders, and resolve operational issues to ensure smooth execution. Lead or support process improvement initiatives by optimizing workflows, standardizing operating procedures (SOPs), and improving operational efficiency and quality. Ensure compliance with safety regulations, quality standards, and company policies while maintaining a safe and productive working environment.

Qualifications

• Bachelor's degree or above, with at least 3 years of experience in warehouse operations, warehouse management, logistics, or supply chain operations.
• Solid understanding of warehouse operations, production management, inventory control, and warehouse performance management.
• Strong analytical, problem-solving, and project management skills, with the ability to drive operational improvements.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple teams.
• Proficiency in both English and Chinese (written and spoken) is required.
• Experience with WMS, ERP, Lean Manufacturing, or continuous improvement methodologies is preferred.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive.

We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.