Account Manager

JD.com Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) is seeking a results-oriented professional to strengthen operational quality monitoring, client relationships, and process optimization within a fast-paced global logistics environment in Sydney. You will collaborate with operations, sales, and product teams to drive revenue growth and enhance service delivery.

Bring at least 3 years in logistics or related roles, strong CRM and business development skills, and the ability to communicate effectively in Chinese

Qualifications

• 3 years of experience in logistics, supply chain, account management, customer success, or project management.
• Strong customer relationship management and business development skills.
• Excellent analytical and cross-functional coordination skills; able to drive improvements.

Responsibilities

• Operational Quality Monitoring: monitor daily data, identify root causes and drive issue resolution to ensure KPI compliance.
• Customer Relationship Maintenance: visit customers, assess needs, and deepen relationships to build trust.
• Process Optimization: analyze data to build lean models and drive cross-departmental improvements and efficiency.
• Opportunity Identification and Conversion: track revenue, identify needs, promote new business and drive growth.
• Cross‑Departmental Coordination: align internal resources with operations, sales and product teams to standardize complex solutions.

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Description

• Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience.
• Customer Relationship Maintenance: Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.
• Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross‑departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.
• Opportunity Identification and Conversion: Track existing revenue achievement, analyse reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.
• Cross‑Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Job Requirement

• 3 years of experience in logistics, supply chain, account management, customer success, or project management, preferably within the logistics industry.
• Strong customer relationship management and business development skills, with the ability to manage key accounts, identify opportunities, and drive revenue growth.
• Excellent analytical and cross-functional coordination skills, capable of driving operational improvements, resolving issues, and enhancing customer satisfaction.
• Ability to communicate professionally in Chinese and English.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.