Account Manager (Hospitality)

Lightspeed; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Lightspeed share scheme

Unlimited paid time off

Flexible working policy

Health and wellness benefit

Mental health online platform

Paid leave for new parents

LinkedIn Learning license

Office in Chippendale, NSW

Dog-friendly office

Job summary

Lightspeed is seeking an Account Manager to join the APAC Hospitality Sales team in Sydney. You’ll manage inbound inquiries from hospitality venues, understand their objectives and upsell Lightspeed solutions to help them grow.

Responsibilities include guiding customers through upgrade paths, demonstrating Lightspeed products, and driving monthly recurring revenue while building retailer advocacy and strong relationships across the APAC region.

Qualifications

• Experience in an account management, sales development representative or similar role with a sales quota.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use Salesforce.com and other technologies to manage and organise pipeline.
• Entrepreneurial approach; you work smarter not harder.
• Good time management with strong organisational skills.

Responsibilities

• Act as a trusted Account Manager to customers who inquire about Lightspeed offerings and tailor recommendations.
• Upsell and maximise account growth in every customer interaction.
• Guide qualifying customers through their upgrade path from basic to advanced platforms.
• Demonstrate Lightspeed software solutions, from core POS to modules and upgrades.
• Drive reactive upsell from inbound sales and expand monthly recurring revenue.

Skills

Account management

Sales quotas

SaaS sales

Salesforce

Entrepreneurial mindset

Time management

Tools

Salesforce.com

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager at Lightspeed, you'll join our APAC Hospitality Sales team and you will be responsible for managing inbound sales for our hospitality venues based in the APAC market. Your role will be working closely with a large range of merchants to build rapport, understand their objectives and ensure they’re getting the best solution possible to help them achieve their goals.

What you’ll be doing:

• Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers needs and preferences

• Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction

• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms

• Demonstrate software solutions to customers, from core POS products to modules and upgrades

• Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue

And a little bit of…..

• Building strong retailer advocacy, increasing hospitality owners empathy and understanding throughout the company

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

You will be stepping into a supportive and collaborative team who celebrate not only team but also individual success.

• Experience in an account management, sales development representative or similar role carrying a sales quota

• Understanding of solution-based consultative sales in a SaaS environment

• Ability to use Salesforce.com and other technologies to manage and organise pipeline

• Entrepreneurial approach; you work smarter not harder

• Good time management with strong organisational skills

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Lightspeed share scheme (we are all owners)

• Unlimited paid time off policy

• Flexible working policy

• Health and wellness benefit of $500 per year

• Mental health online platform and counselling & coaching services

• Paid leave and assistance for new parents

• LinkedIn Learning license

• Rooftop with dining space and BBQ facilities

• Self-service cafe-style kitchen and fully stocked fridge, pantry & bar

• Weekly catered lunches for the entire office

• Exciting events hosted regularly by our Sydney Culture Club

• Brand new office space located in Chippendale, NSW

• Dog friendly environment

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.