Account Manager

Mahlab; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Mahlab in Sydney is seeking an Account Manager, Marketing Communications to support the management and growth of key client accounts across a global regional tech portfolio including ABB, Salesforce, Adyen and Figma. You will deliver exceptional client service, execute campaigns, and help demonstrate ROI while staying on brand and on budget.

With guidance from the Senior Account Director, Marketing Communications, you will develop plans, manage campaigns, and collaborate with agency partners to

Qualifications

• Strong communication and problem solving skills.
• Ability to balance multiple clients and projects.
• Experience with digital marketing channels.

Responsibilities

• Understand client objectives and execute plans, tactics and campaigns.
• Assist with research, pitch development, and presentations for new business.
• Use data to inform program decisions and demonstrate ROI.
• Manage campaign delivery on time and on budget.
• Collaborate with Senior Account Director and agencies to optimize campaigns.
• Stay up-to-date with industry trends and platform updates.

Skills

Communication

Problem solving

Campaign delivery

Budget management

Stakeholder management

Organisational skills

Market awareness

Curiosity

Digital channels

Tools

LinkedIn Campaign Manager

Job description

The role of the Account Manager, Marketing Communications is to support the management and growth of key client accounts, focusing on project delivery and client satisfaction. You will have the opportunity to work across our global and regional tech client portfolio such as ABB, Salesforce, Adyen and Figma.

A day in the life

Supported by the Senior Account Director, Marketing Communications, you will provide outstanding client service, and execute strategies that solve their biggest challenges and deliver impactful results.

You will have good knowledge and understanding of current and emerging industry trends and continue to build knowledge and skills proactively.

About the role

Client and project management

• With support, understand client and project objectives to execute plans, tactics and campaigns.
• Assist with research, pitch development, and presentations for new business within existing accounts.
• Use data to help inform program/campaign decisions on content and creative asset creation.
• Develop analytical and measurement skills to demonstrate how our programs have delivered ROI for our clients
• Identify opportunities to expand on existing programs/campaigns and work with the Senior Account Director, Marketing Communications to develop these into active business opportunities.
• Support in the design and setup of paid digital campaigns with our performance marketing agency.
• Willingness to learn LinkedIn Campaign Manager for small campaign setup and execution.
• Manage agency partnership to ensure delivery of optimisations, bid adjustments, keyword monitoring, etc. to ensure campaign success.
• Stay up-to-date with best practices, platform updates, and new features to continually improve campaign efficiency.

Commercial acumen

• Ensure that all aspects of our work for the client meet and deliver on the scope of services and are successfully delivering on the goals and objectives.
• Responsible for project delivery on time and on budget.
• React to over / under spend by problem-solving resourcing in collaboration with Senior Account Director, Marketing Communications.
• Use AI tools productively, in accordance with our Ethical Artificial Intelligence Policy and Ethical Artificial Intelligence Guidelines.
• Proactively test and build AI-informed workflows and processes to improve efficiency and impact.

The ideal person for this role

• Demonstrates strong communication and problem solving skills.
• Drives timely, effective campaign and project delivery aligned with client goals and agreed scope.
• Ability to balance the needs and demands of multiple clients, stakeholders and projects.
• Ability to manage partners and suppliers ensuring they stay on track, on budget and within scope
• Strong commercial acumen including scoping, budget management and reporting
• Robust organisational skills, accuracy and the ability to assimilate information quickly
• Support the senior account team in identifying opportunities to expand on existing programs
• Keen awareness of the market, and identifying opportunities for client growth
• Deeply curious, keeping up to date on new developments and best practices in marketing communications
• Broad experience across digital channels

About us

Where does the next line of your story start? With Mahlab. A group of deep thinkers, open minds and creative communicators driven by unconventional curiosity. Here, there are no bad questions or boring stories. Because we know a questioning mind and listening ear creates work that works. Work that matters. Work with impact.

Headquartered in Sydney, with teams in Melbourne, Auckland and Singapore, we’re one of Asia Pacific's largest independent agencies creating award-winning business communications for some of the world’s most dynamic B2B brands such as Figma, Zoom and ABB.

Why it’s pretty good here

• Mahlab is a certified B corporation and a part of WorldCom Public Relations Group
• We’re a female-led and diverse organisation, passionate about elevating and supporting everyone
• We develop talent in a nurturing and supportive environment
• We have an inclusive and flexible culture with remote and hybrid work available
• Employee Assistance Program – free, confidential and independent support
• A variety of discounts available through our Employment Hero HR platform
• Dog-friendly office and an active social committee with regular activities and catch ups