Account Manager

Viewix Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Base salary plus commission

Portfolio of existing clients to grow

Full training and support from sales,

Creative studio in Dulwich Hill

Collaborative team of video producers

Exposure to high-performing campaigns

Clear career growth

Job summary

Viewix is a Sydney-based social video agency seeking an Account Manager to manage client accounts from our Dulwich Hill office. You’ll be the primary contact, ensuring projects stay on time and aligned with client goals, coordinating with producers and briefing creative teams.

You will track performance, prepare reports and presentations, and actively seek opportunities to improve results and deepen client relationships. A full-time on-site role with Australia-wide working rights is required.

Qualifications

• Experience in client account management or similar roles.
• Strong communication, relationship-building and stakeholder management skills.
• Understanding of social media platforms and performance-focused campaigns.
• Solid organisational and time-management abilities; able to prioritise in a fast-paced environment.
• Comfort working on-site with creative and production teams.

Responsibilities

• Manage a portfolio of client accounts and serve as the primary contact.
• Coordinate with video producers and briefing creative teams.
• Track campaign performance and prepare client reports/presentations.
• Handle scheduling, follow-up on action items and feedback cycles.
• Identify opportunities to optimise results and deepen client relationships.

Skills

Client account management

Communication & relationship building

Social media & digital marketing

Organisational & time-management

On-site collaboration

Productivity tools

Reporting basics

Education

Marketing/Communications/Business degree

Equivalent practical experience

Tools

Google Workspace

Project tracking software

Job description

Viewix is a Sydney-based social video agency specialising in high-performing Reels and Meta ads that drive qualified inbound leads rather than vanity metrics. Founded in 2022, the agency has quickly grown into a collaborative team of more than 13 video producers. The team is based in Sydney’s Inner West and focuses on delivering measurable results for clients through data-informed creative and a strong emphasis on performance marketing.

About the role

The Account Manager is a full-time, on-site role based in Dulwich Hill, NSW. This role is responsible for managing a portfolio of client accounts, serving as the primary point of contact, and ensuring projects are delivered on time, within scope, and aligned with client goals. Day-to-day tasks include coordinating with video producers, briefing creative teams, tracking campaign performance, and preparing reports and presentations for clients. The Account Manager will handle scheduling, follow-up on action items, manage feedback cycles, and proactively identify opportunities to improve results and deepen client relationships. This role collaborates closely with internal stakeholders and creatives to maintain high-quality service, smooth communication, and consistent execution of social video and Meta ad campaigns.

About you

• Experience in client account management, preferably in a marketing, advertising, or creative agency environment.
• Strong skills in communication, relationship building, and stakeholder management, with the ability to manage multiple client accounts concurrently.
• Understanding of social media platforms (especially Instagram and Meta), digital marketing concepts, and performance-focused campaigns.
• Solid organisational and time-management skills, with attention to detail and ability to prioritise in a fast-paced environment.
• Comfort working on-site with creative and production teams, contributing to collaborative workflows and problem-solving.
• Proficiency with common productivity and project management tools (e.g., Google Workspace, project tracking software) and basic data/reporting skills.
• Relevant tertiary qualification in marketing, communications, business, or a related field, or equivalent practical experience.
• Prior experience in video or creative production environments, or interest in social video content, is highly beneficial.
• Must have full working rights in Australia and be able to work from our office in Dulwich Hill 5 days a week.

What we offer

• Base salary plus commission, so you share in the growth you drive across your accounts
• A ready-made portfolio of existing clients to manage and grow from day one
• Full training and hands-on support from our sales team, founders and Production Manager
• A creative studio in Dulwich Hill, close to the Inner West's best cafes and public transport
• A tight-knit, collaborative team of 16 video producers, editors and strategists
• Exposure to high-performing social video and Meta ad campaigns across a range of industries
• Real career growth in a fast-growing agency where your ideas are heard and your impact is visible