Account Manager

JD.com; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

JD.com in Sydney seeks a logistics account manager to oversee key client relationships, monitor operations, and drive service excellence across the full lifecycle.

You will visit customers, analyze needs, coordinate with operations, sales, and product teams, and identify opportunities to improve efficiency and grow revenue.

Formación

• Minimum 3 years in logistics, supply chain, account management, or related fields.
• Strong CRM and business development skills to manage key accounts.
• Excellent analytical and cross-functional coordination abilities.
• Ability to communicate professionally in Chinese and English.

Responsabilidades

• Monitor daily operational data and ensure KPI compliance with contracts.
• Visit customers to assess needs and deepen relationships.
• Drive lean processes and cross-department optimizations to improve efficiency.
• Identify revenue opportunities and drive growth with customers.
• Coordinate internal and external resources to deliver complex supply chain solutions.

Conocimientos

Customer relationship management

Business development

Analytical skills

Cross-functional coordination

Bilingual comms

Descripción del empleo

• 1. Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience.
• 2. Customer Relationship Maintenance: Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.
• 3. Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.
• 4. Opportunity Identification and Conversion: Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.
• 5. Cross-Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Requirements:

• 1. 3 years of experience in logistics, supply chain, account management, customer success, or project management, preferably within the logistics industry.
• 2. Strong customer relationship management and business development skills, with the ability to manage key accounts, identify opportunities, and drive revenue growth.
• 3. Excellent analytical and cross-functional coordination skills, capable of driving operational improvements, resolving issues, and enhancing customer satisfaction.
• 4. Ability to communicate professionally in Chinese and English