Account Manager

Capital Transport; Sydney; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Car allowance

Uncapped commissions

Office + Field-based selling

Social events

Job summary

Capital Transport in Australia is seeking an Account Manager to grow an established portfolio across the Sydney region. You will lead client relationships, resolve issues, and spot opportunities for growth, reporting to the Client Relations Manager in a vibrant, field-friendly role.

Blended office and field work, with a high earning potential: AUD 85,000–100,000 base plus super, a AUD 15,000 car allowance, and uncapped commissions.

Qualifications

• Experience in account management, customer service or B2B client-facing roles.
• Excellent communication, relationship-building and problem-solving skills.
• High level of organisation and confidence managing multiple tasks.
• Comfortable working to targets and following structured processes.
• Valid driver's licence and full working rights.

Responsibilities

• Lead regular Account Management appointments to build strong, trusted client relationships.
• Work closely with clients to resolve challenges, improve their experience, and unlock new opportunities.
• Conduct site inspections using the required templates and elevate any WHS concerns promptly.
• Reconnect with inactive or down trading clients and revitalise opportunities across your territory.
• Keep your CRM up to date with clear notes and follow up actions after every client interaction.
• Chase new business opportunities and reconnect with inactive or down trading clients.
• Stay connected with your portfolio through daily phone and email communication, meeting call targets with confidence.
• Review performance reports to spot trends early and act proactively.
• Tackle invoice queries, claims, quotes and escalations quickly and professionally.
• Bring your insights and wins to weekly sales and account management meetings.

Skills

Account management

Customer service

B2B client-facing

Communication

Tools

CRM software

Job description

Capital Transport is Australia's largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. This role is perfect for someone who loves building strong client partnerships, improving service outcomes, and identifying opportunities for growth — all while working within a supportive team. You will manage and grow an established client portfolio, reporting to the Client Relations Manager.

Key responsibilities

Lead regular Account Management appointments to build strong, trusted client relationships

Work closely with clients to resolve challenges, improve their experience, and unlock new opportunities

Conduct site inspections using the required templates and elevate any WHS concerns promptly

Reconnect with inactive or down trading clients and revitalise opportunities across your territory

Keep your CRM up to date with clear notes and follow up actions after every client interaction

Chase new business opportunities and reconnect with inactive or down trading clients

Stay connected with your portfolio through daily phone and email communication, meeting call targets with confidence

Review performance reports to spot trends early and act proactively

Tackle invoice queries, claims, quotes and escalations quickly and professionally

Bring your insights and wins to weekly sales and account management meetings

About you

Experience in account management, customer service or B2B client-facing roles

Excellent communication, relationship-building and problem-solving skills

High level of organisation and confidence managing multiple tasks

Comfortable working to targets and following structured processes

Valid driver's licence

Full working rights

High earning potential: $85,000 - $100,000 + super + $15,000 car allowance + uncapped commissions

Blended working model: Office + Field-based selling

Vibrant culture: Birthday celebrations, social events and more

Ongoing training, sales development and real career progression

About us

Capital Transport is Australia's largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. Offices based in our brand-new Kemps Creek facility and Mascot