Account Manager

PassportCard; North Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + super

STI up to 10% of base salary

Great employee experience program

Career progression opportunities

RG146 certification training

Job summary

PassportCard is seeking an Account Manager in Travel Insurance to build and maintain broker and partner relationships in the North Sydney area. You will understand partner needs and provide tailored support to protect customers, with a focus on service excellence and revenue growth.

The role offers a fast-paced, collaborative environment, strong career progression opportunities and a structured training program including RG146 certification.

Qualifications

• Previous experience as an Account Manager (or relevant experience).
• Customer services experience with brokers or travel agents would be highly regarded.
• Self-motivated and target-oriented with proven examples of meeting/exceeding KPIs.
• Knowledge of insurance products and the Australian travel insurance market would be highly regarded.
• Experience in a fast-paced, dynamic environment.

Responsibilities

• Proactive account management and service delivery across a portfolio of brokers and partners.
• Grow and develop your broker/partner portfolio to support business objectives.
• Build meaningful relationships with brokers, travel agents and partners.
• Promote PassportCard ethos by delivering exceptional partner experiences.
• Support BDMs in relationship and account management for key accounts.

Skills

Account management

Customer service

Relationship building

Communication

Phone manners

Target driven

Empathy

Job description

Love working with people, building relationships and delivering exceptional customer experiences? This could be the role for you!

Take that next step in your career as an Account Manager in Travel Insurance, you'll build strong relationships with our business partners, understand their needs and provide tailored support and solutions to help them look after their customers and ensure they have the right travel insurance protection.

North Sydney office with amazing harbour views

Incredible company culture and a fantastic team environment

Competitive salary + Super + STI up to 10% of base salary

Great employee experience program

Fast-growing company with exciting career progression opportunities

Career advancement opportunities within your first 12 months

Fully paid training, including RG146 certification, to set you up for success

Who we are

PassportCard is the world's first & only travel insurance solution with instant pay outs for the most common claims.

That’s what makes Passport Card different.

PassportCard Australia offers a rare opportunity for our employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian travel insurance market.

This translates into a flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make a difference, shape the organisation and make an impact.

Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people's lives through our presence. We are there when customers need us most.

We truly operate like a family in a dynamic, empowering, trusted, creative and fun environment.

We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian travel insurance sector.

Our employee centric approach means we understand that when the needs of our employees are met, they ensure that the needs of our customers and partners are met. We know each and every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.

Where else can you get this?

About the role

Purpose of this Role

To develop and maintain relationships with a portfolio of brokers and partners to contribute to business growth objectives.

Responsibility

To fulfil the purpose of the role, and specifically:

Account Management

Proactive approach to all aspects of account management and service delivery

Contribute to business growth objectives by the growth and development of your portfolio of broker and partnership accounts

Develop and maintain meaningful working relationships with all partners, including brokers, travel agents and others as needed

Promote the company ethos by providing an exceptional customer experience to your partner network

Assist the BDMs in relationship and account management for PCA's key accounts

Broker, Partnership and BDM Support

Serve as the first point of contact for all inbound enquiries from potential or existing brokers and partners on matters related to products, renewals, process and system enquiries

Report and communicate any matters to ensure brokers, partners and BDMs are updated with any business, system and process changes and these are accurately recorded

Partner with BDMs in the management of Business Partners and Corporate Clients with ongoing training, webinars and broker visits to sustain fundamental relationships.

About you

Knowledge and experience

Previous experience as an Account Manager (or relevant experience)

Previous customer services experience working with brokers or travel agents would be highly regarded

Self-motivated and target-oriented with proven examples of meeting and/or exceeding KPIs

A good knowledge and understanding of insurance products and of the Australian travel insurance market would be highly regarded

Experience working in a fast pace and dynamic environment

Skills required

Exceptional customer services skills with an outstanding customer-centric approach

Ability to promote products and services to meet the needs of our broker's and their respective clients

Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships

Great phone manner

A mindset which is supportive and allows you to 'walk in our customer's shoes'

Analytical and problem-solving skills whilst working under pressure

The ability and willingness to take initiative

A reliable, punctual, loyal and willingness to be part of a team attitude

Enthusiastic and adaptable team player with strong work ethics

Tier 1 Insurance Broking qualification would be highly regarded

If this opportunity excites you as much as it does us, we'd love to hear from you!