Account Manager

Impact Talent; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Impact Talent is seeking an Account Manager to be the main point of contact for a portfolio of SME and commercial clients. You will manage renewals, liaise with insurers and underwriters, and support clients through the claims process, while maintaining accurate records and strong compliance.

You will bring at least 1 year in an insurance brokerage, solid knowledge of commercial lines, great communication and a client-first mindset, plus proficiency with broking systems and MS Office.

Qualifications

• 1 year of experience in an insurance brokerage.
• Knowledge of general insurance products, ideally commercial lines.
• Strong communication skills and a client-first approach.
• Excellent attention to detail and ability to manage a busy workload.
• Confident using broking systems and Microsoft Office.

Responsibilities

• Manage a portfolio of SME and commercial clients and build long-term relationships.
• Prepare and negotiate renewals with insurers and underwriters.
• Process new business, mid-term adjustments and cancellations accurately and on time.
• Provide clear advice on coverage, policy wording and risk exposures.
• Support clients through the claims process and coordinate with claims teams.
• Maintain accurate records and meet compliance requirements.
• Work with brokers and the team to retain and grow client accounts.

Skills

Client relationship management

Communication

Attention to detail

Broking systems

Microsoft Office

Education

Tier 1 qualification

Job description

At Impact Talent, we're in the business of connecting great people.

We recruit exclusively across the insurance industry, partnering with leading businesses across Australia to connect exceptional talent with the right opportunities

About the opportunity

Impact Talent is partnering with a range of insurance brokerages and is always speaking with experienced Account Managers who are open to their next move. Whether you are looking to step into a larger portfolio, join a different style of brokerage or simply see what is out there, we would love to hear from you.

As an Account Manager, you will be the main point of contact for your clients and will be trusted to look after their insurance programs from renewal through to claims support.

What the role involves

• Managing a portfolio of SME and commercial clients and building strong, long-term relationships
• Preparing and negotiating renewals, including liaising with insurers and underwriters
• Processing new business, mid-term adjustments and cancellations accurately and on time
• Providing clear advice on coverage, policy wording and risk exposures
• Supporting clients through the claims process and working closely with claims teams
• Maintaining accurate records and meeting compliance requirements
• Working alongside brokers and the wider team to retain and grow client accounts

About you

• A minimum of 1 year of experience in an insurance brokerage
• Working knowledge of general insurance products, ideally commercial lines
• Strong communication skills and a genuine client-first approach
• Excellent attention to detail and the ability to manage a busy workload
• Confident using broking systems and Microsoft Office
• Tier 1 qualification or a willingness to work towards it (a bonus, not essential)

What brokerages are offering

• Salary packages that reflect your skills and experience
• Clear career progression within growing brokerages
• Ongoing training and professional development
• Supportive, team-focused workplaces
• Flexible working arrangements with many of our clients

How to apply

If you are an experienced brokerage professional and would like to hear about the opportunities we are working on, please send your resume to ********@impact-talent.com.au or message Betheena Rice at Impact Talent. All enquiries are treated with complete confidentiality.

Your profile is not submitted anywhere without your prior consent and having been through Impact Talent thorough recruitment process.

We are committed to fostering a diverse, equitable and inclusive workplace where all individuals are treated with respect and have equal opportunity to succeed. We welcome applications from candidates of all backgrounds, experiences and perspectives.

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