Account Manager

HBT Group; Newcastle-Maitland; On-site; AUD 90,000 - 130,000; Full time

Job summary

HBT GmbH, a global mining equipment provider, is seeking an NSW Account Manager to oversee coalfield customer relationships and equipment performance in Australia. You will work with several internal teams to ensure high service uptime and strong aftermarket sales, including parts and overhauls.

The role requires deep product knowledge, a minimum of 5 years in customer-facing roles, and willingness to travel to customer sites across NSW. Trade or business qualifications are preferred.

Qualifications

• 5+ years in customer service, account management or product support.
• Deep understanding of the product and its technical specs.
• Experience with HBT Longwall Equipment.

Responsibilities

• Manage end-to-end relationships with NSW coalfield customers.
• Monitor weekly coal production, equipment availability and performance.
• Build strong customer relationships to secure repeat business for parts and services.
• Collaborate with Product Support, Field Service, Sales and Engineering teams.
• Lead monthly on-site account meetings and present performance metrics.
• Maintain records of sales, service activity and customer interactions.
• Support aftermarket parts strategies with the Aftermarket Solutions team.
• Stay informed on industry trends and market intelligence.

Skills

Account management

Customer service

Product knowledge

Stakeholder management

Autonomy

Education

Trade or business qualifications

Job description

HBT GmbH, headquarters in Luenen, NRW, Germany, is a world-class machine manufacturer and fully integrated single solution provider – specialising in systems and equipment for underground coal mining. The company exports its high-performance longwall mining equipment to all major mining markets worldwide, strategically located in 15 countries including Australia.

The core HBT facilities have the capability for research, development, design, manufacture and testing of longwall mining equipment in-house. All HBT products and systems are produced to the highest standards and compliant with international regulatory requirements.

In addition to machine manufacturing, HBT also manufactures high-quality OE parts and provides world-class support services for their equipment to ensure their customers succeed.

Position purpose:

As a NSW Account Manager, you will join a passionate and proud team of professionals with a commitment to driving customer value. The Account Manager NSW will manage customer relationships and oversee coal production and equipment performance across the NSW coalfields..

The AccountManager NSW’S key responsibilities include:

• Managing the end-to-end relationship with the Customers across the NSW coalfields.
• Monitoring and reporting on weekly coal production, HBT equipment availability and performance for your assigned customer base.
• Maintaining and building strong relationships with customers to encourage repeat business and minimise lost opportunities with regards to parts, overhauls and service.
• Working closely with other departments including Product Support, Field Service, Sales and Engineering and Overhaul Department to ensure HBT customers are receiving the highest possible level of service and equipment uptime.
• Being accountable for leading monthly account meetings on-site which includes managing minutes/actions and ensuing progress, developing and delivering the presentation material and showcasing HBT’s aftermarket longwall mining equipment parts, services and site performance metrics.
• Maintaining accurate records of sales and service activity and customer interactions.
• Collaborating with the Aftermarket Solutions Representatives to develop and implement sales strategies for aftermarket longwall mining equipment parts.
• Staying up-to-date on industry trends and developments related to aftermarket longwall mining equipment parts including market intelligence.
• Assisting with New Product Introduction parts management / stocking requirements.

About you:

Qualifications / Experience:

• Trade or business qualifications are highly desirable.
• 5 plus years of experience in customer service, account management or product support is highly regarded.
• A deep understanding of the product and its technical specifications is essential.
• Experience with HBT Longwall Equipment.

Skills:

• A positive attitude with a can-do mantra.
• Strong product knowledge.
• An ability to work with stakeholders from other regions/countries.
• Ability to work autonomously and prioritise work and travel domestically to distribution network facilities and customer mine sites.
• Willingness to travel and spend time on Customer sites to build strong relationships