Account Manager

Cabrini Technology Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Cabrini Technology Group in Melbourne seeks an Account Manager to grow revenue from established hospital and healthcare customers through biomedical engineering services. You will translate clinical and technical needs into practical solutions and develop strategies to win new business.

You will collaborate with engineering and service delivery teams to design solutions, manage contracts, and drive customer outcomes across Australia.

Qualifications

• Requires understanding of biomedical engineering and medical device maintenance.
• Ability to translate technical requirements into commercially viable solutions.
• Experience in account management, business development or solution sales in healthcare/technical services.

Responsibilities

• Manage and grow relationships with an established portfolio of customers across Australia.
• Understand customers' medical equipment, maintenance and compliance challenges and develop solutions.
• Act as a trusted adviser on biomedical engineering services and lifecycle management.
• Develop account plans to broaden services and solutions per customer.
• Identify, develop and secure new business opportunities from leads to contracts.
• Prepare proposals and tender responses translating requirements into solutions.
• Support commercial negotiations and contracting.
• Engage with stakeholders from clinical engineering to procurement and executives.
• Gather market intelligence on trends, needs and competitors.
• Maintain pipeline and report progress against sales targets.
• Collaborate with engineering and service delivery teams to design and improve outcomes.

Skills

Account management

Business development

Solution sales

Stakeholder management

Commercial acumen

Proposals & negotiations

Biomedical engineering knowledge

Education

Biomedical engineering qualification

Electronics or related field

Job description

Cabrini Technology Group – Mount Waverley VIC

Account Manager – Biomedical Engineering Services

An opportunity for a commercially focused account manager with a strong understanding of biomedical engineering services to grow an established customer base and deliver solutions that meet the clinical, technical and commercial needs of healthcare customers.

The Role

As Account Manager, you will be responsible for growing business from an established portfolio of hospital and healthcare customers across Australia. You will use your biomedical engineering knowledge to understand customers’ medical equipment and service challenges, and develop solutions that address them. You will also identify and secure new opportunities in the healthcare and medical device maintenance markets.

Your key responsibilities will include:

• Managing and growing relationships with an established portfolio of customers across Australia
• Working with customers to understand their medical equipment, maintenance and compliance challenges, and developing solutions that meet their clinical, technical and commercial requirements
• Acting as a trusted adviser to customers on biomedical engineering services, equipment lifecycle management and service delivery models
• Developing account plans that identify opportunities to expand the services and solutions we provide to each customer
• Identifying, developing and securing new business opportunities, from initial lead through to contract
• Preparing proposals and tender responses that translate customer requirements into practical, well-scoped solutions
• Supporting commercial and contract negotiations
• Engaging with stakeholders at all levels, from biomedical and clinical engineering teams and procurement through to executive decision makers
• Gathering market intelligence on industry trends, technology developments, customer needs and competitor activity
• Maintaining accurate pipeline and account reporting, and delivering agreed sales targets and milestones
• Working closely with our engineering and service delivery teams to design and deliver solutions, and to continually improve service delivery and customer outcomes

About You

A strong understanding of biomedical engineering and the medical device maintenance sector, gained through a technical, service or commercial role in the industry

The ability to understand customers’ technical requirements and translate them into practical, commercially sound solutions

Proven experience in account management, business development or solution sales, ideally in healthcare, medical devices or technical services

A track record of growing revenue from existing accounts and winning new business

Strong relationship-building and stakeholder management skills, with the credibility to engage both technical teams and senior decision makers

Commercial acumen, with experience in proposals, pricing and negotiation

A qualification in biomedical engineering, electronics or a related field is highly regarded