Account Manager

Australian Essential Services Group; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Training and professional development

Modern office near shops and trains

Competitive salary package

Job summary

Australian Essential Services Group (AESG) seeks a client-relations professional to cement our reputation as a trusted fire safety specialist in Melbourne. You will build and maintain relationships with clients, assist with pricing for services, and ensure new clients are correctly added to our automated systems.

You will work closely with the service team to resolve queries, promote our ESM auditing expertise, and explain our services to property managers and employees to support safer

Qualifications

• Excellent interpersonal skills and ability to build client relationships.
• High attention to quality and accuracy.
• Ability to guide clients to understand fire safety requirements.
• Willingness to undergo training in essential safety measures.
• Ability to communicate complex safety concepts to clients and property managers.

Responsibilities

• Building and maintaining relationships with current and new clients, making AESG their go-to provider.
• Interpreting clients' requirements and preparing quotes for services.
• Responding to client emails and calls.
• Promoting AESG's expertise in ESM auditing and a range of other services.
• Explaining our services and the broader industry to clients' employees and property managers so they are equipped to manage their portfolios.

Skills

Interpersonal skills

Quality and accuracy

Client relationship management

Communication skills

Fire safety knowledge

Job description

You are passionate about working with people, and you've got a track record of building client relationships. Your goal is to cement our reputation as an expert in building safety.

You thrive on helping people navigate our industry's standards and requirements, matching our products with their property needs. You'll be confident in resolving queries and concerns, pricing new work and explaining our full range of services. You'll work closely with our service team to ensure that new clients are accurately added to our automated systems.

Key responsibilities

• Building and maintaining relationships with our current and new clients, making AESG their go-to provider
• Interpreting clients' requirements and preparing quotes for services
• Responding to client emails and calls
• Promoting our expertise in ESM auditing and a range of other services
• Explaining our services, and the broader industry, to our clients' employees and property managers so they are equipped to manage their portfolios

About you

• Great interpersonal skills
• High attention to quality and accuracy
• Ability to guide clients to build their understanding of fire safety requirements
• Essential safety measures knowledge is an advantage, but we'll provide training for you to succeed
• Warm and inclusive team culture
• Competitive salary package
• Comfortable office near shops and trains
• Ongoing training and professional development
• A role where your contribution makes a meaningful impact on safety

About us

AESG is an independent fire safety (essential safety measures) auditor located in Ivanhoe. We are committed to ensuring that Australians know their properties are fire safe. We're a growing company with more than 1,500 loyal and long-standing clients across Australia.