Account Manager

Mammotion Tech; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Mammotion Tech in Melbourne seeks an Account Manager to manage national retail accounts and maintain strong buyer and store stakeholder relations. You will coordinate product launches, promotions and stock while aligning with marketing and sales teams.

Responsibilities include preparing for meetings, maintaining CRM records, and delivering reports on sales, stock, forecasts and promotions. Travel nationwide may be required.

Qualifications

• At least two years' experience in account management, retail sales or related role.
• Experience with national Australian retail chains is highly desirable.
• Proven track record in managing retailer relationships, orders and promotions.
• Strong knowledge of Excel, PowerPoint and CRM systems.

Responsibilities

• Manage day-to-day relationships with national retail accounts and stakeholders.
• Build trusted relationships with retailer offices and store networks.
• Prepare for regular account meetings, reviews and planning sessions.
• Maintain account plans, meeting notes, action registers and CRM records.
• Identify growth opportunities and advise Sales Director on strategy.
• Coordinate launches, promotions and retail execution across channels.
• Conduct store visits to review stock, presentation and compliance.
• Deliver retailer training and share insights with internal teams.
• Prepare weekly/monthly account reports covering sales, stock, forecasts and risks.

Skills

Account management

Retail sales

Supplier management

Stakeholder communication

CRM systems

Microsoft Excel

PowerPoint

Willingness to travel

Education

Higher education (business, marketing, or related)

Tools

CRM software

Microsoft Excel

PowerPoint

Job description

2.Orders, stock and forecasting

• Manage the day-to-day relationship with assigned national retail accounts and maintain regular, professional communication with buyers, category teams, retail operations teams and store stakeholders.
• Build trusted working relationships across retailer head offices and store networks, ensuring requests, actions and issues are followed through to completion.
• Prepare for and participate in regular account meetings, sales reviews, planning sessions and operational discussions.
• Maintain clear account plans, meeting notes, action registers and customer records within the company's CRM and reporting systems.
• Identify account growth opportunities and provide recommendations to the Sales Director for strategic or commercial consideration.

3. Product launches, promotions and retail execution

• Coordinate new product launches and ranging implementation across online and physical retail channels.
• Work with retailers and internal marketing teams to deliver agreed promotional plans, campaigns, product content and launch activities.
• Coordinate display stock, demonstration units, point-of-sale materials, merchandising requirements and store communications.
• Conduct store visits to review product presentation, stock availability, staff knowledge, competitor activity and execution standards.
• Support retail events, trade shows, demonstrations and seasonal sales activities as required.

4. Training and product support

• Deliver engaging product and sales training for retailer head-office teams, state teams and store staff.
• Help retail staff understand product selection, key technology, installation, customer qualification, warranty processes and common customer questions.
• Coordinate training schedules, venues, demonstration equipment and supporting materials with retailer and internal stakeholders.
• Gather retailer and customer feedback and share practical insights with sales, product, marketing and after-sales teams.

5. Issue resolution and internal coordination

• Act as the central coordinator for day-to-day account issues involving orders, freight, invoices, claims, displays, product information and after-sales support.
• Work collaboratively with sales, marketing, operations, finance, logistics, technical support and service partners to resolve issues promptly.
• Maintain ownership of open actions and provide customers with clear progress updates until resolution.
• Prepare weekly and monthly account reports covering sales, orders, stock, forecasts, promotions, risks, opportunities and agreed actions.
• Track performance against account targets and agreed launch or promotional objectives.
• Support the preparation of range reviews, business reviews, promotional proposals, pricing files and retailer presentations.
• Ensure approved pricing, promotional funding and commercial arrangements are implemented accurately; refer negotiations or material changes to the Sales Director.

Experience and qualifications

• At least two years' experience in account management, retail sales, supplier management or a related commercial role.
• Experience working with Bunnings, Harvey Norman, JB Hi-Fi or another large Australian national retail chain is highly desirable.
• Demonstrated experience managing retailer relationships, orders, promotions, product launches and operational follow-through.
• Experience in consumer electronics, power garden, outdoor living, home improvement, appliances, hardware, technology or another relevant consumer-product category is preferred.
• Strong working knowledge of Microsoft Excel, PowerPoint and CRM or account-management systems.
• Current Australian driver's licence and the ability to travel regularly.