Account Manager

1305 Chubb Fire & Security Pty Ltd; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Mobile and laptop provided

Incentive program

Employee discounts

Job summary

Chubb Fire & Security Australia seeks a seasoned Key Accounts Manager in Brisbane to lead strategic client relationships across Queensland. Based in Salisbury, you will travel to visit customers and drive service excellence and growth with major accounts.

You will leverage extensive knowledge of electronic security solutions, build strong partnerships, and coordinate with internal teams to deliver tailored service solutions while managing contracts and invoicing.

Qualifications

• Electronic security industry experience and technical knowledge preferred.
• Experience managing key accounts in related sectors (fire, security, facilities).
• Strong communication and relationship-building skills.
• Understanding pricing and margins and their impact on profitability.
• Australian citizenship or PR and a current driver’s licence.

Responsibilities

• Strengthen partnerships with existing customers and identify growth opportunities.
• Identify new customers by building relationships with key stakeholders.
• Develop and execute targeted strategies aligned to business objectives.
• Collaborate with internal teams to resolve customer queries and deliver service.
• Manage client contracts and compliance expectations.
• Ensure invoicing is accurate and follow up aged debtors.
• Provide weekly pipeline updates and forecasting.
• Focus on target segments including Health, State Government, Ministerial and Parliamentary Services and Corrections.

Skills

Relationship management

Key account management

Sales strategy

Negotiation

Forecasting

Job description

Key Account Manager

We are seeking a highly experienced Key Accounts Manager in Brisbane, who prides themselves on building relationships.

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. Our unwavering mission is to safeguard lives and properties through our comprehensive fire safety and security solutions. We are driven by a steadfast commitment to PROTECT PEOPLE FIRST, ensuring their well‑being is at the forefront of everything we do. Our enduring purpose extends beyond mere products and services; we strive to BUILD GREAT LEADERS, who will shape the future of our industry. As a renowned industry leader and a proud member of the API Fire and Security group of companies, we leverage our collective expertise and resources to deliver innovative solutions that redefine the boundaries of safety and security.

About the Role

Reporting to the Regional Sales Manager Qld and based in our Salisbury (Brisbane) office, this role is pivotal to Chubb's ongoing success in the Fire and Safety service/maintenance and installations market across Queensland. You will be out on the road visiting new and existing customers on a regular basis.

You will

• continue to strengthen partnerships with our existing customers and identify further service improvement and growth opportunities
• identify new customers through building sustainable relationships with key stakeholders
• develop and execute targeted strategies aligning to business objectives
• work collaboratively with internal stakeholders to resolve customer queries and deliver an exceptional service
• Manage client contractual and compliance expectations
• Ensure invoicing is completed accurately and within contract timeframes, including the follow up of aged debtors
• Provide weekly updates on pipeline reports & forecasting.
• Focus on target market segments including but not limited to Health, State Government, Ministerial and Parliamentary Services and Corrections.

About You

• Electronic security industry experience and technical knowledge is preferred
• Experience managing key accounts from an allied industry such as Fire, HVAC, Building Automation or Commercial Electrical
• exceptional relationship management and influencing capability the ability to understand customer requirements and create service solutions commercial acumen with an understanding of pricing and margin and its impact on profitability
• Proven track record of managing key accounts
• Confident to sell to major clients down to SME’s.
• A true relationship builder who thrives in a busy environment.
• Excellent communicator with good business acumen
• Australian Citizenship or Australian Permanent Resident (PR).
• Current Australian Drivers Licence

What we will offer you

• Excellent remuneration package - rates of pay, company vehicle or vehicle allowance, mobile and laptop and incentive.
• Existing industry relationships between Chubb and customers to leverage business and opportunities from major pipeline projects and tenders underway to jump onto from day one.
• Planning and support for progression towards any role within Chubb.
• Working for a global organisation which brings job stability and where you are treated like family.
• Great team and branch culture.
• Access to Chubb People Matters- an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more.

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

Additional Information About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB

When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.