Branch Administrator

1305 Chubb Fire & Security Pty Ltd; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Supportive team

Training provided

Employee discounts

Job summary

1305 Chubb Fire & Security Pty Ltd in Townsville seeks an experienced Branch Administrator to support our Electronic Security team across Townsville, Cairns and Rockhampton. You will coordinate between admin, planning and field teams, handle invoicing, stock movements and client liaison, and help drive efficient processes.

Key requirements include 2+ years of administration experience, forklift licence, and proficiency in Microsoft Office.

Qualifications

• 2+ years’ experience in Administration or similar role.
• Forklift licence required.
• Australian Citizen or Permanent Resident
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience with Pronto is desirable.

Responsibilities

• Coordinate between administration, planning and field teams to prioritise and attend to business and client needs.
• Assist management with gathering information and reports and liaising with clients.
• Assist management with streamlining processes to maximise efficiency.
• Fleet management – service and scheduling.
• Coordinate accommodation needs and requirements and staff medical requirements.
• Complete invoicing for customers and manage stock movements and stock control.

Skills

Attention to detail

Communication skills

Time management

Independent work

Problem solving

Self-motivated

Tools

Pronto

Forklift licence

Microsoft Office

Customer portals

Job description

We are looking for an experienced Branch Administrator to join our busy and dynamic Electronic Security team in Townsville.

About us

At Chubb Fire & Security Australia, our unwavering mission is to safeguard lives and properties through our comprehensive fire safety and security solutions. We are driven by a steadfast commitment to PROTECT PEOPLE FIRST, ensuring their well-being is at the forefront of everything we do. Our enduring purpose extends beyond mere products and services; we strive to BUILD GREAT LEADERS, who will shape the future of our industry. As a renowned industry leader and a proud member of the API Fire and Security group of companies, we leverage our collective expertise and resources to deliver innovative solutions that redefine the boundaries of safety and security.

About the Role

We are currently seeking an energetic and experienced Branch Administrator to join our Electronic Security Townsville team, reporting to the Regional Manager Electronic Security, Far North QLD. This role will be responsible for the administration of 3 branches – Townsville, Cairns and Rockhampton.

• Coordinate between the administration, planning and field teams to prioritise and attend to business and client needs.
• Assist management team with gathering information and reports and liaising with clients.
• Assist management with streamlining process and procedures to maximise efficiency.
• Fleet management – service and scheduling.
• Help coordinate scheduling with supervisors.
• Coordinate accommodation needs and requirements.
• Coordinate staff medical requirements.
• Complete invoicing for customers where required.
• Manage and work through discrepancies with key internal and external customers to provide resolutions to problems.
• Answering phone calls and business emails.
• Processing stock movements, stocktakes , stock control
• Assist with a wide support team in delivering business functions to properly serve client expectations.
• Performing support administration functions in a timely and efficient manner to meet the expectations of the business.
• Ensuring records are professionally managed and the branch complies with company audit requirements.

About You

• 2+ years’ experience in Administration or experience working in a similar role with strong focus on administration functions.
• Ability to obtain and maintain a Forklift licence
• Australian Citizen or Permanent Resident
• Strong attention to detail
• Exceptional communication skills
• Proficient time management and organisation skills
• Proficiency in Microsoft Office programs, such as Outlook, Word and Excel.
• Previous experience using Pronto is desirable.
• Previous experience with customer portals
• Previous experience conducting site inductions is desirable.
• Ability to collate and analyse data to support dispute resolution process with clients.
• Ability to problem solve and improve processes.
• Committed to ongoing learning and development.
• Self-motivated and the ability to work independently and autonomously.

What we will offer you

• Competitive remuneration package Supportive team structure with all training provided.
• Planning and support for progression towards any role within Chubb Working for a global organisation which brings job stability and where you are treated like family.
• Access to Chubb People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

All applications and enquiries are treated in the strictest confidence.

Additional Information

About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us. #BR-CB When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.