Account Manager

HealthTrack; City of Brisbane; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Ownership in work

Collaborative team environment

Influence on customer support and product launch

Job summary

A leading healthtech company in Brisbane is seeking an experienced Account Manager to drive the rollout of new features and support client success. This role requires at least 3 years of experience in account management or customer success, with a strong passion for improving healthcare workflows. You will work collaboratively with clients and internal teams, and be vital in shaping the company's account management function. Enjoy autonomy, personal growth, and the opportunity to impact healthcare technology.

Qualifications

• 3+ years of experience in Account Management, Customer Success, or Product Enablement, preferably in healthtech.
• Self-starter and systems thinker who thrives on creating order.
• Clear communicator with excellent project coordination skills.

Responsibilities

• Own the roll-out of new features to clients, ensuring adoption and feedback.
• Develop relationships with practice managers and stakeholders.
• Act as liaison between clients and internal teams.

Skills

Account Management

Customer Success

Project Coordination

Communication

Initiative

Tools

Practice Management Systems

Job description

Account Manager - Feature Rollout & Client Success

Type: Full-time

HealthTrack is transforming how specialist clinics run their practices - through robust, intuitive clinical software built specifically for their needs. As one of Australia’s most established specialist platforms, we’re entering an exciting phase of growth and innovation. To help us scale effectively, we’re looking for a driven and proactive Account Manager to join our team.

This role is ideal for someone who’s eager to take ownership from day one - leading the roll-out of new features, driving client adoption, and shaping how we deliver value across our customer base. Over time, you’ll grow into managing a diverse caseload of accounts and become a key contributor to how our Account Management function evolves.

Brisbane-based role with centrally located office.

What You’ll Do

• Own the roll-out of new features to clients - planning, coordinating, and ensuring adoption and feedback cycles are closed
• Develop deep, trusted relationships with practice managers, specialists, admin teams, and executives
• Act as the bridge between clients and our Product, Support, and Implementation teams
• Support the long-term success of a portfolio of clinics, growing into full account management responsibilities over time
• Identify risks and opportunities in usage trends, client sentiment, and workflow evolution
• Shape internal playbooks and processes that define how Account Management operates at HealthTrack

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, or Product Enablement - preferably in healthtech, SaaS, or clinical services
• You’re a self-starter and systems thinker who thrives on creating order and driving clarity
• You take initiative and are comfortable operating autonomously, without waiting for perfect direction
• Passionate about product and workflow-especially when it improves the lives of healthcare professionals and their patients
• A team player who’s always happy to jump in and support colleagues
• Clear communicator with excellent project coordination skills
• Bonus if you’ve worked with or supported Practice Management Systems (PMS) or in clinical environments

What Success Looks Like

• Clients are engaged, adopting new features, and giving great feedback
• You’re proactively identifying ways to improve the customer journey
• Internal teams are turning to you for client insights and collaboration
• You’re helping shape internal systems and processes that scale with us
• You’re seen as a cornerstone of how HealthTrack supports and empowers clients

Why HealthTrack?

• You’ll have real ownership in a company that values autonomy, proactivity, and personal growth
• Your voice matters - you’ll influence how we support customers, launch products, and scale as a business
• Work in a close-knit, supportive team that thrives on collaboration and momentum

Ready to step into a high-impact role and shape the future of healthcare technology?

Apply now - we’d love to hear how you’ll make your mark at HealthTrack.