Account Manager - HealthTech - SaaS

Sharp and Carter; Sydney; Hybrid; AUD 95,000 - 110,000; Full time

Benefits offered by this job

Performance bonus

Equity

Superannuation

Job summary

Sharp and Carter in Sydney is seeking an Account Manager to scale a Health SaaS portfolio. You’ll own renewals, drive adoption of new features, and identify expansion opportunities across a mix of FMCG and healthcare brands. This is a high-ownership role with a direct line to the leadership team.

You’ll manage onboarding, retention, and growth within an established book, with 3 days in-office and 2 days work-from-home in Sydney CBD.

Qualifications

• Essential SaaS/Healthcare/Pharma experience (2+ years).
• Proven track record in account management or customer success.
• Ability to manage revenue targets and renewals.

Responsibilities

• Own end-to-end relationship for assigned portfolio with 90%+ renewal target.
• Convert customers to the core product’s newest SaaS offering.
• Identify and close expansion opportunities within your book.
• Build consultative relationships with commercial stakeholders.
• Work closely with Head of Sales to shape how the function scales.
• Operate with autonomy in a lean, fast-moving team.

Skills

Account management

Customer Success

Business development

SaaS

Healthcare experience

Job description

Sydney (hybrid) | Full-time | $100K + Super + Bonus + Equity

This fast-growing ASX-listed Health SaaS is a leader in their industry; their incredibly unique product has huge market share across ANZ, looking now to scale their Account Management team in a very exciting growth phase.

Generating billions of dollars in transactions each year, and having recently overhauled its commercial model to unlock significant revenue growth, the business is scaling quickly.

This is a rare seat for someone who wants real ownership early: you'll inherit an established portfolio, hold clear revenue targets from day one, and have a direct line to a leadership team that is actively rebuilding the commercial engine of the business.

Lots of autonomy, tons of upside, and a genuine opportunity to grow with a business. If you have SaaS, HealthCare, Pharma or similar experience and are looking for your next step - this could be a great move:

About the Role - Account Management

You’ll manage a portfolio of FMCG accounts, a broad range from small businesses to some of the biggest brands in Australia.

You will own renewals, driving adoption of the platform’s newer features and products, and identifying expansion opportunities within existing relationships.

This is not a new-logo hunting role; the core motion is onboarding, retention and growth within a well established book.

What You’ll Do

• Own the end-to-end relationship for an assigned portfolio of accounts, with a target of 90%+ renewal rate
• Convert existing customers the business' core product onto their newest SaaS offering
• Identify and close expansion opportunities within your book - new product lines, additional services, increased spend
• Build genuine, consultative relationships with commercial stakeholders
• Work closely with a newly appointed Head of Sales and leadership team to shape how the function scales
• Operate with real autonomy in a lean, flat, fast-moving team - you’ll be a key player in their ongoing playbook

What You’ll Bring

• A demonstrated track record in account management, Customer Success, business development or client-facing commercial roles
• Essential industry experience from SaaS, Healthcare, Pharma, or adjacent industries is essential. 2+ years.
• Comfort managing a revenue number and being measured against it
• High tolerance for ambiguity and change - this is a scaling business w
• Genuine curiosity and desire to be part of a developing team

Package

• Base salary $95,000-110,000 + superannuation, depending on experience
• Performance bonus, with a move to a higher-leverage pay structure planned
• Equity eligibility after six months
• Sydney CBD office, 3 days in-office / 2 days WFH