Account Manager

Maplecroft; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Verisk Analytics, a global data analytics leader, is seeking an Account Manager APAC to develop Travel Risk Rating client capabilities and revenue. You will maintain relationships with international sales and marketing teams and ensure exceptional service delivery across Australia and New Zealand.

In this hybrid Brisbane role, you will manage client onboarding, contracts, and opportunities for expansion while coordinating with the Travel & Operations Manager, APAC and Verisk Legal.

Qualifications

• 2–3 years’ experience in account or relationship management, ideally within travel insurance.
• Excellent written and verbal communication with stakeholders.
• Commercial acumen and a proactive, solutions‑focused mindset.
• Ability to collaborate effectively across diverse teams and time zones.
• Strong presentation skills with senior stakeholders and executives.
• Calm, diplomatic and self‑aware approach to client engagement.
• Ability to analyse data and identify trends.

Responsibilities

• Deliver against the business plan targets and maintain timely communication with UK/Asia colleagues to ensure cohesive client management and fulfilment of contracts.
• Own ongoing management of current client base in Australia and New Zealand, drive engagement, and explore opportunities to expand services (cross‑sell/international capabilities).
• Coordinate with internal teams to manage relationships and multi‑product offerings across Risk Rating.
• Ensure onboarding for new clients with integration support, account setup and service agreements in liaison with APAC manager and Verisk Legal.
• Use Salesforce for all account information and ensure accurate CRM records.
• Collaborate with Verisk marketing to implement regional strategy and participate in ad hoc projects as directed by senior management.

Skills

Account management

Communication

Commercial acumen

Collaboration across time zones

Presentation skills

Analytical mindset

Attention to detail

Tools

Salesforce

Job description

• Locations 260 Queen Street, Level 20, Brisbane, QLD, 4000, AU (Hybrid)
• Short Term Incentive Yes
• Long Term Incentive No
• Commission No
• Work Arrangement Hybrid
• Budgeted Salary Currency AUD
• Division Specialty Business Solution

Job Description

The Account Manager will, with direction from the Travel & Operations Manager, APAC, play a key role in building and developing Travel Risk Rating client’s capabilities and revenue, in addition to maintaining relationships with the international sales and marketing teams to provide a world‑class service delivery capability.

Responsibilities

• The Account Manager will deliver against the business plan targets and implement measures to ensure an appropriate communication flow with colleagues based in the UK and Asia to ensure cohesive client management, fulfilment of strategy and alignment of business processes. The Account Manager will deliver a professional and high standard of customer service at all times ensuring all contractual obligations are met and adhered to.

Client Account Management and Liaison

The ongoing management of our existing client base in Australia and New Zealand is an integral part of what we do and a key component of our retention strategy. Client engagement through meetings and communications is critical to our success. The Account Manager will take ownership of this as well as identifying and exploring new opportunities to strengthen our partnerships and/or provide additional services to our existing client base.

Team and Service Co‑ordination

Working closely with our growing team, ensuring that all aspects of client relationships (integrations, queries, updates, finances etc.) are handled professionally and efficiently.

The primary responsibilities of the role are:

• Developing an in‑depth knowledge of current clients, key stakeholders and decision makers, ensuring regular, ongoing contact with all clients is maintained.
• In collaboration with the Travel & Operations Manager, APAC support & manages the onboarding process for new clients, including integration support, account setup and preparation of service agreements in liaison with the Travel & Operations Manager, APAC and Verisk Legal department.
• With guidance from the Travel & Operations Manager, APAC ensures that all contractual obligations are met (where appropriate with guidance from our lawyers).
• Working with existing clients and senior stakeholders to manage relationships and nurture further business opportunities, in particular cross‑selling / international capabilities across Risk Rating.
• Liaising with both local and international colleagues to create a coordinated approach to account management, ensuring alignment of Risk Rating’s multi‑product and international capabilities.
• Remaining abreast of market demands and competitor capabilities to identify probable future requirements / business needs and areas for internal R&D work.
• Being responsible for the management of all client contracts; identifying risks and opportunities for the business and ensuring contract terms are applied.
• Utilizing the Verisk wide CRM solution (Salesforce.com) for all account related information.
• Working closely with the Verisk marketing team to understand the regional marketing strategy and ensure its successful implementation.
• Participation in ad hoc projects as directed by LH&T senior management.

Qualifications

We are looking for a personable, confident, credible individual with the following skills / areas of expertise:

• 2 -3 years’ experience in account or relationship management, ideally within the travel insurance industry.
• Excellent written and verbal communication skills with the ability to engage effectively with a range of stakeholders.
• Commercial acumen and a proactive, solutions‑focused mindset.
• Ability to collaborate effectively across diverse teams and stakeholders, including colleagues in different time zones.
• Strong presentation skills, including the ability to confidently support discussions with senior stakeholders and executives.
• Calm, diplomatic and self‑aware approach to client and internal stakeholder engagement.
• Ability to analyse data and identify trends.
• Self‑sufficient with a high degree of accuracy, organisation and attention to detail.

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI‑powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best‑Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture : Explore our inclusive, people‑first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses : Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk : Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk : Join a global team of problem‑solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people‑first culture

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.