Account Manager

Priestley's Gourmet Delights P/L; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Free onsite parking

EV charging stations

Product discounts

Novated leasing

Celebratory treats

6 weeks parental leave

Job summary

Priestley’s Gourmet Delights P/L in Brisbane is seeking an Account Manager to join our Sales team and own a portfolio of customers, driving growth across revenue, volume, range and distribution. You’ll build strong customer and distributor relationships, uncover opportunities, lead account plans and collaborate across the business to bring ideas to life.

You’ll enjoy ownership with real commercial impact, proactively engaging customers, and making things happen in a fast-paced foods environment.

Qualifications

• Experience managing and growing customer accounts in FMCG or foodservice.
• Strong commercial and financial acumen with revenue, margin and profitability awareness.
• Proactive relationship builder with negotiation and presentation skills.
• Experience with account planning, forecasting and CRM systems.

Responsibilities

• Own and grow a portfolio of key customer accounts delivering revenue and growth.
• Build relationships with customers and distributor partners to identify new opportunities.
• Develop and execute account plans aligned to customer needs and growth priorities.
• Lead customer meetings, business reviews, presentations and commercial discussions.
• Identify opportunities to increase share of wallet, product penetration and range.
• Manage customer forecasting, pipeline and CRM activity.
• Collaborate with Sales, Marketing, Innovation, Operations, Supply Chain, Finance and Quality to deliver commitments.
• Take ownership of customer issues and ensure a seamless customer experience.

Skills

Relationship building

Commercial acumen

Negotiation

Account management

Job description

Priestley's Gourmet Delights P/L – Brisbane QLD

Love building relationships, spotting opportunities and turning them into growth? We’re looking for an Account Manager to join our Sales team and take ownership of a portfolio of customers, driving growth across revenue, volume, range and distribution.

You’ll build strong customer and distributor relationships, uncover new opportunities, lead account plans and work across the business to bring ideas to life. With plenty of ownership and the opportunity to make a real commercial impact, this is a role for someone who enjoys being proactive, getting close to their customers and making things happen.

Key responsibilities

Own and grow a portfolio of key customer accounts, delivering revenue, volume, margin, range and distribution growth.

Build strong relationships with customers and distributor partners to identify and convert new growth opportunities.

Develop and execute account plans aligned to customer needs and business growth priorities.

Lead customer meetings, business reviews, presentations and commercial discussions.

Identify opportunities to increase share of wallet, product penetration and range through innovation, menu opportunities and new channels.

Manage customer forecasting, pipeline and CRM activity, ensuring opportunities and actions are kept current.

Work closely with Sales, Marketing, Innovation, Operations, Supply Chain, Finance and Quality to deliver customer commitments and growth initiatives.

Take ownership of customer issues and ensure a seamless customer experience from onboarding through ongoing account management.

Why Join Us?

At Priestley’s Gourmet Delights, your work creates happiness — for our customers, our team, and you. Guided by our Employee Value Proposition (EVP), highlighted below are our benefits to show how we support our people;

Compensation and Benefits: From competitive remuneration and performance incentives to everyday perks, we offer a range of benefits including free onsite parking, EV charging stations, product discounts, novated leasing and celebratory treats ensuring you feel rewarded for the value you bring.

Career Growth & Development: We invest in our people’s growth through professional and leadership development, education assistance, mentoring, cross‑functional exposure and clear career pathways, empowering long‑term careers with PGD.

Wellbeing & Work‑Life Balance: We promote a healthy balance through flexible working arrangements, predictable rosters, wellbeing initiatives, 6 weeks parental leave, EAP support and onsite facilities that support physical, mental and family wellbeing.

Recognition & Reward: Our recognition programs celebrate everyday wins, living our values and long‑term contribution, ensuring you feel seen, appreciated and proud of the impact you make.

Community & Culture: Through open communication, employee voice initiatives, onsite BBQ's and shared experiences, we foster a culture of belonging wherejoy meets ambitionand everyone plays a part in Simply creating happiness, Together!

(Best of all Free Cake!)

About you

We’re looking for someone who is commercially minded, relationship-driven and genuinely excited by growth. You’ll bring:

Proven experience managing and growing customer accounts within FMCG, foodservice, food manufacturing or a related industry.

Strong commercial and financial acumen, with an understanding of revenue, volume, margin and profitability.

Confidence building relationships, influencing stakeholders and negotiating commercial outcomes.

A proactive mindset with the ability to spot opportunities and turn them into measurable growth.

Experience with account planning, forecasting, pipeline management and CRM systems, ideally Microsoft Dynamics.

Strong communication and presentation skills, with the confidence to lead customer conversations.

An ownership mindset. You’re organised, accountable and comfortable getting things moving.

A collaborative approach and the ability to work across teams to deliver great customer outcomes.

About us

Priestley's Gourmet Delights is an Australian owned and made company since 1996, operating in Australia and New Zealand under the brands of Priestley's Gourmet Delights and Elite Desserts. Our indulgent treats are manufactured in state-of-the‑art purpose‑built plants in Brisbane and Blenheim in New Zealand. Priestley's Gourmet Delights are pioneers in the Food Service industry with over two decades of experience. We are constantly re‑imagining new ways of doing things and we play and create to constantly bring our consumers new creations and inspiration.