Client Manager - FMCG Grocery

Sales Team Providers Pty Ltd; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid working model

Award-winning culture

Career development

Vibrant team culture

Carbon neutral

Diverse workforce

Coffee and fruit

Job summary

Sales Team Providers is seeking an experienced Client Manager to lead day-to-day delivery for key grocery clients, build strong relationships, and translate data into actionable insights.

You will partner with internal teams, drive growth opportunities, manage budgets and reporting, and foster a high-performing, compliant hybrid team environment. This 24-month contract offers hybrid working and career development within a Best Places to Work winner.

Qualifications

• Proven experience in client management and/or account management.
• Agency & Grocery experience: strong agency background with relevant experience across the grocery sector.
• Industry knowledge across FMCG, retail, consumer goods, merchandising or field marketing desirable.
• Strong stakeholder engagement skills with ability to build and grow client relationships.
• Strategic, commercial mindset with problem-solving and opportunity identification.
• Financial and data literacy; experienced in analytics and insights generation.
• Confident communication, influencing and presentation skills.
• Curiosity, initiative and drive for results.
• Ability to utilise Excel to manipulate data for project setup and analysis.
• Leadership capability to coach and elevate a team.

Responsibilities

• Manage and grow relationships with key grocery clients
• Coordinate day-to-day project and program delivery, including managing lead briefs, forms, and documentation
• Present clear, data-backed insights that guide decision-making
• Identify commercial opportunities through upselling and cross-selling
• Manage budgets, quoting, reconciliation, invoicing and reporting
• Collaborate cross-functionally and foster a high-performing team culture
• Maintain compliance with internal processes and WHS standards

Skills

Client management

Account management

Stakeholder engagement

Data literacy

Excel

Tools

Power BI

Job description

Account Management | Project Delivery | Insights | Stakeholder Leadership

We’re looking for an experience Client Manager or Account Lead who can drive project delivery, build strong client relationships and turn data into actionable commercial insights.

If you thrive in a fast-paced, people-first environment with a strong focus on reporting accuracy, strategic thinking and stakeholder management - this is the role for you!

• 24 Month Contract Position
• Data-driven | Client-led | Growth-focused
• Proudly a Best Places to Work Winner

About the Role

We’re on the lookout for a Client Manager who thrives on building relationships and delivering high-impact results. You’ll be the trusted link between our key grocery clients and internal teams, driving day-to-day delivery, uncovering growth opportunities, and translating insights into action.

What You’ll Be Doing

• Manage and grow relationships with key grocery clients
• Coordinate day-to-day project and program delivery, including managing lead briefs, forms, and documentation
• Present clear, data-backed insights that guide decision-making
• Identify commercial opportunities through upselling and cross-selling
• Manage budgets, quoting, reconciliation, invoicing and reporting
• Collaborate cross-functionally and foster a high-performing team culture
• Maintain compliance with internal processes and WHS standards

What You Bring

• Proven experience in client management and/or account management
• Agency & Grocery Experience: Strong agency background with relevant experience across the grocery sector.
• Industry knowledge across FMCG, retail, consumer goods, merchandising or field marketing will be highly desirable
• Strong stakeholder engagement skills with the ability to build and grow client relationships
• A strategic, commercial mindset with a flair for problem-solving and opportunity identification
• Financial and data literacy - you know your way around reports and are skilled in analytics and insights generation
• Confident communication, influencing and presentation skills
• Curiosity, initiative, and a drive for results
• Utilise Excel to manipulate different data sets when it comes to project set up and analysis.
• Leadership capability - you can coach, motivate and elevate a team

Why Sales Team Providers

Sales Team Providers, part of the DKSH Group, partners with some of the world's leading FMCG brands to deliver best-in-class retail execution across Australia.

Joining us means you'll have the opportunity to influence national strategy while being supported by an organisation that genuinely invests in its people.

• Hybrid working model - Flexibility to split your time between home and our centrally located offices
• Award-winning culture - Proudly recognised as a Best Places to Work Winner consecutive years running
• Career development through learning pathways and coaching
• A vibrant team culture that balances high-performance with fun
• A carbon neutral business that values purpose and people
• A diverse workforce committed to inclusion, with zero gender pay gap
• Coffee machines, fresh fruit, and seriously good vibes