Hybrid Account Executive - SME Client Growth (ANZ)

International SOS; Sydney; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Opportunities for career growth

Ongoing training and development

Service awards

Additional annual leave and paid-volun

Discounts on health insurance and more

Résumé du poste

International SOS in Sydney is seeking a motivated Client Engagement Specialist to manage a portfolio of SME accounts across the ANZ region, guiding onboarding, engagement and renewal. You will build strong client relationships and deliver value-driven solutions.

This hybrid role requires 1–2 years in a B2B engagement role, a Bachelor’s degree, and excellent communication. You’ll collaborate with cross-functional teams to maximise retention and growth while supporting clients with proactive,

Qualifications

• 1–2 years’ experience in a Client/Customer engagement role in a B2B environment.
• Bachelor’s degree (or equivalent) in a relevant field.
• Experience working in a multicultural/international environment.
• Strong communication and proven relationship-building skills across clients and internal stakeholders.
• Customer focused, results-driven mindset with strong strategic thinking and proactive account management skills.

Responsabilités

• Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
• Build and execute account plans aligned to client needs across short, medium, and long-term opportunities.
• Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
• Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
• Build strong relationships with clients and collaborate with internal teams to deliver seamless service.
• Maintain a deep understanding of products and services to effectively position solutions.
• Monitor account performance and profitability, ensuring value delivery for both client and business.
• Deliver a customer-centric experience through proactive engagement and responsive service.

Connaissances

Client engagement

Relationship-building

Communication

Organisation

Multicultural experience

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

International SOS in Sydney is seeking a motivated Client Engagement Specialist to manage a portfolio of SME accounts across the ANZ region, guiding onboarding, engagement and renewal. You will build strong client relationships and deliver value-driven solutions.

This hybrid role requires 1–2 years in a B2B engagement role, a Bachelor’s degree, and excellent communication. You’ll collaborate with cross-functional teams to maximise retention and growth while supporting clients with proactive,