Accommodation Services Manager - West Melbourne

Claro Disability Services; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Monthly Shine Awards

Novated vehicle leasing

Flexible work-life balance with roster

Friendly team environment

Job summary

Claro Disability Services is seeking an Accommodation Services Manager in Western Melbourne to lead and develop a dedicated care team, ensuring high-quality, person-centred support across disability and aged care services.

You will oversee daily operations, foster strong relationships with clients, families and community partners, and drive compliance, planning and continuous improvement to deliver exceptional outcomes for people with complex needs.

Qualifications

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS.
• Qualifications in Community Services, Management, Business, or related fields are desirable.
• Passion for delivering person-centred, high-quality support.
• Strong team-building skills and a track record of developing high-performing teams.
• Proven operational performance management skills aligned with targets and KPIs.

Responsibilities

• Oversee daily operations across your portfolio, ensuring seamless service delivery.
• Lead, mentor, and develop a passionate team committed to quality care.
• Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing.
• Build and maintain positive relationships with clients, families, community organisations, and stakeholders.
• Respond to incidents and feedback in a timely manner.
• Support the development and review of care plans and documentation.
• Ensure compliance with policies, procedures, and legislative requirements.

Skills

Leadership

NDIS knowledge

People management

Community services

Education

Community services degree

Management qualification

Business qualification

Job description

21h ago , from Claro Aged Care And Disability Services

At Claro, we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity:

The Accommodation Services Manager will lead, mentor, and develop a dedicated team, foster a culture of excellence, and build strong relationships with clients, families, and community partners across the Western Melbourne region.

This is a vital leadership role supporting individuals with disabilities and complex needs, ensuring they receive exceptional, personalised care.

Key Responsibilities:

• Oversee daily operations across your portfolio, ensuring seamless service delivery
• Lead, mentor, and develop a passionate team committed to quality care
• Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing
• Build and maintain positive relationships with clients, families, community organisations, and stakeholders
• Responding to incidents and feedback in a timely manner
• Support the development and review of care plans and documentation
• Ensure compliance with policies, procedures, and legislative requirements

What Success Looks Like:

• Clients and their families feel supported, engaged and respected
• Support workers are confident, capable and well supported
• Rostering and operational processes run smoothly

To be successful in this role you will have:

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS
• Qualifications in Community Services, Management, Business, or related fields are desirable
• A passion for delivering person-centred, high-quality support
• Strong team-building skills and a track record of developing high-performing teams
• Proven operational performance management skills in alignment with performance targets and KPIs.

Additional Requirements:

• Current National Police Check
• NDIS Worker Screening Clearance (or willing to obtain)
• Evidence of current work rights in Australia

What's in it for you:

• Opportunity to work for a rapidly growing disability provider
• Friendly team environment with a great community care spirit
• Flexible work initiatives for real work-life-balance including a monthly rostered day off
• Monthly Shine Awards
• Novated vehicle leasing

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people