Accommodation Services Manager - Traralgon

Claro; Australia; Remote; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Monthly rostered day off

Novated vehicle leasing

Flexible work-life balance initiatives

Job summary

Claro is seeking an Accommodation Services Manager to lead, mentor and develop a dedicated team across the Gippsland region, ensuring exceptional, person-centred care for individuals with disabilities and complex needs.

Reporting to the Area Manager, you will foster a culture of excellence, build strong relationships with clients, families and partners, and drive rostering, care planning and governance to deliver outstanding service. This is a leadership role within a growing disability provider.

Qualifications

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS.
• Strong people management and mentoring skills.
• Ability to build relationships with clients, families and community partners.

Responsibilities

• Oversee daily operations across the Gippsland portfolio to ensure seamless service delivery.
• Lead, mentor and develop a dedicated team.
• Ensure personalised, high-quality care plans support independence and wellbeing.
• Foster strong relationships with clients, families, and community partners.
• Respond to incidents and feedback promptly and accurately.
• Support care plan development and documentation.
• Ensure compliance with policies, procedures and legislative requirements.

Skills

Leadership

NDIS knowledge

People management

Education

Relevant tertiary qualifications

Job description

Lead with excellence while shaping the delivery of high ended, person-centered care. As the Accommodation Services Manager, you will oversee daily operations across your portfolio, ensuring seamless service deliverywhile leading a driving a dynamic team.

Who we are:

At Claro, we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity:

Reporting to the Area Manager, the Accommodation Services Manager will lead, mentor, and develop a dedicated team, foster a culture of excellence, and build strong relationships with clients, families, and community partners across the Gippsland region.

This is a vital leadership role supporting individuals with disabilities and complex needs, ensuring they receive exceptional, personalised care.

Key Responsibilities:

• Oversee daily operations across your portfolio, ensuring seamless service delivery
• Lead, mentor, and develop a passionate team committed to quality care
• Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing
• Build and maintain positive relationships with clients, families, community organisations, and stakeholders
• Responding to incidents and feedback in a timely manner
• Support the development and review of care plans and documentation
• Ensure compliance with policies, procedures, and legislative requirements

What Success Looks Like:

• Clients and their families feel supported, engaged and respected
• Support workers are confident, capable and well supported
• Rostering and operational processes run smoothly

To be successful in this role you will have:

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS
• Qualifications in Community Services, Management, Business, or related fields are desirable
• A passion for delivering person-centred, high-quality support
• Strong team-building skills and a track record of developing high-performing teams
• Proven operational performance management skills in alignment with performance targets and KPIs.

Additional Requirements:

• Current National Police Check
• NDIS Worker Screening Clearance (or willing to obtain)
• Evidence of current work rights in Australia

What’s in it for you:

• Opportunity to work for a rapidly growing disability provider
• Friendly team environment with a great community care spirit
• Flexible work initiatives for real work-life-balance including a monthly rostered day off
• Monthly Shine AwardsNovated vehicle leasing

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people