Accommodation Services Manager

At Ease Solutions; Noosa Shire; On-site; AUD 70,000 - 90,000; Full time

Job summary

Stay Noosa is seeking an Accommodation Services Manager to lead owner relationships across our premium portfolio. You will onboard new properties, set and refresh standards, and coordinate with Housekeeping, Maintenance and Front Office to ensure each property is presented, safe and marketed to the agreed standard.

Reporting to the General Manager, this standalone role owns the owner-side of the business, handles communications and escalations, and supports portfolio growth through new-property

Qualifications

• Diploma level or higher in hospitality, accommodation management, business management, tourism, real-estate services or related discipline.
• Experience in accommodation/hospitality or short-term letting operations with owner communications or supervisory responsibilities.
• Experience coordinating with cross-functional teams and property portfolios.
• Post-graduate certification in short-term letting or hospitality operations desirable.

Responsibilities

• Act as the primary point of contact for property owners across the Stay Noosa portfolios.
• Manage end-to-end onboarding of new properties into the portfolio.
• Set and refresh property standards and communicate service requirements to teams.
• Ensure safety and compliance obligations are met and coordinate remediation.
• Handle owner grievances and escalations with department heads.
• Close feedback loop with owners on guest feedback to drive improvements.
• Report portfolio performance to the General Manager and assist with owner statements.
• Maintain accurate property and owner records in PMS and systems.
• Contribute to portfolio growth with new-property opportunities.

Skills

Interpersonal communication

Owner relationships

Hospitality industry knowledge

PMS familiarity

Team coordination

Attention to detail

Education

Diploma or higher in hospitality or related field

Tools

Hospitality PMS

Job description

Job Description

Position Title: Accommodation Services Manager

Employment Type: Full-Time, Permanent

Employer: Stay Noosa

Salary: $70,000 - $90,000 per annum (dependent on experience), plus superannuation

About the Company

Stay Noosa is a boutique short-term holiday accommodation portfolio management business based on Noosa Parade in the heart of Noosa Heads. We manage a growing portfolio of more than 30 premium properties across our Stay Noosa, Noosa Secret Destinations and 71 Hastings brands - working directly with individual property owners to deliver a high-end guest experience that keeps owners, guests and our team happy.

About the Role

The Accommodation Services Manager is our primary interface with the owners of the properties in the portfolio. You will lead the owner relationship end to end - onboarding new properties, agreeing standards, communicating on performance and property matters, and coordinating with our operational teams to ensure every property is presented, maintained, safety-compliant and marketed to the agreed standard. Reporting to the General Manager and working alongside our Front Office, Housekeeping, Maintenance and Accounts teams, this is a standalone management position with real ownership of the owner-side of the business.

Key Responsibilities

• Act as the primary point of contact for property owners across the Stay Noosa, Noosa Secret Destinations and 71 Hastings portfolios.
• Manage the end-to-end onboarding of new properties into the portfolio - property inspections, owner requirements, standards, pricing, house rules and channel presence.
• Set and refresh property standards and communicate property-specific service requirements to Housekeeping, Maintenance and Front Office.
• Ensure each property meets applicable safety and compliance obligations (smoke alarms, evacuation, pool fencing where relevant, WHS, insurance currency, short-term letting compliance) and coordinate remediation with owners.
• Handle owner grievances and escalations - liaising with department heads to resolve issues and communicating outcomes back to owners.
• Close the feedback loop with owners on guest complaints, compliments and suggestions to drive property improvements and enhance the overall guest experience.
• Report portfolio performance and financial metrics to the General Manager and support end-of-month owner statement preparation with the Accounts Manager.
• Maintain accurate property, owner and management-agreement records in the PMS and property-management systems.
• Contribute to portfolio growth by working with the General Manager on new-property opportunities and owner acquisition.
• Model professional standards in all owner, guest and team interactions.

Skills

• Strong interpersonal and communication skills - able to build and manage trust-based relationships with property owners.
• Professional written and verbal communication.
• Owner-service orientation with a positive, solution-focused approach.
• Competence with hospitality PMS and property-management systems.
• Strong organisational and time-management skills, with the ability to prioritise across a portfolio.
• Accuracy and attention to detail with property, owner and financial records.
• Ability to lead and coordinate cross-functionally through influence rather than direct supervision.

Experience

• At least one year of relevant experience in accommodation, hospitality, guest services or short-term letting operations, including responsibility for owner communications, property coordination or supervisory responsibility.
• Demonstrated experience coordinating with cross-functional teams (housekeeping, maintenance, front office, accounts).
• Prior experience in a short-term letting, serviced apartment or management-rights business is highly regarded.
• Experience managing multi-property portfolios and property-owner relationships is desirable.

Qualifications

• Relevant qualification at Diploma level or higher in hospitality, accommodation management, business management, tourism, real-estate services or a related discipline; OR equivalent relevant work experience in lieu of formal qualifications.
• Additional post-graduate or industry certification in short-term letting, management rights or hospitality operations is desirable.

Important Eligibility Requirement

Unrestricted work rights for the duration of the employment period are required. Only Australian citizens, permanent residents, or visa holders with unrestricted work rights valid for the full term of the role will be considered.